Enrollment Specialist
Transforming the lives of those affected by severe mental illness
At Amae Health, we are dedicated to helping the 15.4 million Americans living with severe mental illness (SMI) lead stable, meaningful lives, while ending the cycle of repeat hospitalizations. In partnership with some of the nation’s top academic medical centers we’ve pioneered an innovative outpatient care model that combines compassionate, in-person psychiatric care with comprehensive wraparound support. Our integrated care teams — including psychiatrists, therapists, primary care physicians, health coaches, and peer support specialists — work together to treat the whole person via a unique model, addressing physical, mental, and social needs in unison. By caring for every aspect of our patients’ well-being, we help them not just survive, but truly thrive.
Amae Health is a Series B venture-backed Public Benefit Corporation dedicated to becoming the nation's center of excellence for individuals living with severe mental illness (SMI). Backed by top-tier venture capital firms and strategic healthcare investors, we collaborate with prestigious health systems including Mass General Brigham, NewYork-Presbyterian and Cedars-Sinai, underscoring our commitment to fundamentally transforming mental health care delivery at scale.
We’re Hiring!
Amae Health is seeking a dedicated and empathetic Enrollment Specialist to join our team in delivering exceptional care to adults with complex needs. This is a full-time, fully remote role, working Monday–Friday, 9:00 AM–5:00 PM PST. We are currently only considering candidates located in the PST, MST, or CST time zones.
The Opportunity:
The Enrollment Specialist serves as the first point of contact for Amae Health and plays a critical role in creating a lasting, meaningful first impression for prospective patients and their families. As an extension of our care teams, Enrollment Specialists partner closely with patients, families, social workers, and hospital systems to facilitate access to care and support the intake and referral process at Amae Health.
What you’ll work on:
- Answer inbound calls from potential patients, families, caregivers, hospitals, and social workers.
- Review potential members’ Verification of Benefits (VOB) and understand coverage details, including copays, deductibles, and out-of-pocket costs.
- Conduct outbound calls to follow up on patient referrals and coordinate with hospitals, social workers, patients, and families.
- Engage with social workers to understand patient needs and encourage referrals to Amae Health.
- Use clear, articulate communication to convey information about Amae Health’s services.
- Schedule and follow up on calls to ensure ongoing communication and referral progress.
- Maintain accurate records of interactions and follow-up activities in the CRM system.
- Provide compassionate, empathetic support to patients, families, and social workers.
- Collaborate with internal teams to ensure a seamless referral process and high-quality patient care.
About You:
You are compassionate, empathetic, and comfortable having supportive conversations about complex mental health experiences. You bring high emotional intelligence, strong communication skills, and comfort in a phone-based environment. Goal-oriented and resourceful, you follow through to help patients access care at Amae Health and are excited to be part of a collaborative team making a meaningful impact for individuals with severe mental illness.
What you’ll have:
- 2+ years of customer service experience in a healthcare-related setting
- Experience in the mental health field (preferred)
- Excellent verbal and written communication skills
- Persistent, resourceful, and proactive in securing patient referrals and supporting patients throughout the enrollment process
- Strong proficiency with CRM systems and computer applications (e.g., Slack, Google Suite, RingCentral)
- Empathetic and compassionate when handling sensitive patient information and situations
- Strong organizational skills and attention to detail
- Able to work independently and collaboratively as part of a team
What We Provide:
Amae Health is proud to offer a comprehensive benefits package to take care of you now and in the future, focusing on your personal, financial and professional wellness.
- Comprehensive Medical, Dental, & Vision Insurance
- Paid Time Off
- Short-Term and Long-Term Disability Insurance
- Commuter Benefits
- 12 Weeks Paid Parental Leave – Available to both birthing and non-birthing parents
- 401(k) Retirement Plan
- 11 company holidays
- FSA & HSA savings programs
Amae Health is committed to fair and equitable compensation practices. Starting compensation for this Enrollment Specialist role is based on the employee’s primary work location and aligned to local market costs:
- Tier 1 (High-Cost Markets): $27.00/hour
- Tier 2 (Mid-Cost Markets): $23.00/hour
- Tier 3 (Lower-Cost Markets): $21.00/hour
More About Amae:
'Amae', pronounced ‘Ah-mai’, is a Japanese concept meaning the need to be in good favor with, and the ability to depend on, the people around oneself. It reflects our core belief that a strong support system is essential to build people up, strengthen their will to carry on and even to thrive in life. This mentality applies across our whole company – from the patients we serve to the team we’re building.
We’re a Public Benefit Corporation (PBC) that provides outpatient psychiatric and primary care health services through value-based care arrangements. Our model’s success is predicated upon achieving outcomes for our patients, not on the volume of services provided.
Amae Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.