The Director of Loyalty and Retention Strategy will lead the strategy, evolution, and performance of Caruso Signature - Caruso’s enterprise loyalty ecosystem - while also owning retention and CRM strategy across the portfolio. This role is responsible for setting the long‑term loyalty and lifecycle vision, translating complex data and technology capabilities into clear roadmaps, and rallying cross‑functional teams around initiatives that deepen guest engagement, drive frequency and visitation, and increase lifetime value.
This leader operates at altitude: defining strategy, sequencing priorities, and enabling teams, agencies, and technical partners to execute with excellence. The role balances analytical rigor with guest‑centric creativity, ensuring rewards, communications, and the app experience is differentiated, experiential, and on‑brand.
Loyalty & Retention Strategy
Program & Platform Leadership
Data‑Informed Decision Making
Cross‑Functional & PMO‑Style Leadership
Guest Experience & App Evolution
Partner & Vendor Leadership
KEY LEADERSHIP ATTRIBUTES
Caruso is an equal opportunity employer. We celebrate a diverse and inclusive workforce that reflects the communities we serve. We believe that diversity of thought, background, and experience makes us stronger and more innovative. We do not discriminate against any employee or applicant for employment and comply with all applicable laws providing equal employment opportunities. We foster a workplace where everyone feels welcome, respected, and valued. We are committed to creating a workplace where everyone can thrive.