Director of Collections

Company Overview:

One Park Financial (OPF) is a rapidly growing FinTech company headquartered in Coconut Grove, Florida. We specialize in connecting small business owners with working capital solutions that help them grow and succeed.

We are seeking an experienced and results-driven Director of Collections to lead our Collections department in Santo Domingo. This position is responsible for overseeing all aspects of the collections operation, driving performance results, and ensuring compliance with company standards and applicable regulations.

The ideal candidate is a strong, analytical leader with proven experience managing large call center teams, optimizing recovery strategies, and developing leadership talent.

Why Join Us?

At OPF, we foster a dynamic and inclusive company culture that emphasizes collaboration, innovation, and personal growth. Our team is composed of passionate, driven individuals who are committed to making a difference. Here’s what you can expect when you join our team:

• Innovative Environment: Work with cutting-edge technology and be part of a team that is constantly pushing the boundaries of fintech.
• Professional Growth: We invest in our employees’ growth with continuous learning opportunities, training programs, and career advancement paths.
• Supportive Culture: Enjoy a supportive and inclusive work environment where your ideas are valued, and your contributions make a real impact.
• Community Focus: Be part of a company that understands the importance of small and mid-sized businesses to their communities and the nation’s financial health.
• High-Performing Team: Join a team of badasses who are committed to excellence and are integral to our company's expansion and success.

Key Responsibilities

• Lead and manage the Collections department to achieve company recovery goals and maintain operational excellence.
• Develop and implement strategic collection plans, policies, and procedures to maximize recovery rates while maintaining professionalism and compliance.
• Supervise and mentor Collection Managers and Team Leads through consistent coaching, performance reviews, and training initiatives.
• Monitor team and individual KPIs to ensure productivity and quality standards are consistently met.
• Analyze portfolio performance and identify opportunities for improvement in collection strategies, scripts, and workflows.
• Collaborate with senior leadership to establish short-term and long-term objectives for the department.
• Ensure full compliance with company policies, data protection, and applicable legal or financial regulations.
• Implement continuous improvement practices and introduce process automation or reporting enhancements where possible.
• Coordinate with other departments such as Operations, Finance, and Customer Experience to ensure smooth communication and data integrity.
• Prepare and deliver regular performance reports and executive summaries to leadership.
• Foster a positive, motivating, and accountability-driven work environment that promotes teamwork and professional growth.

Requirements

• Based in Santo Domingo, Dominican Republic (on-site position).

• 7+ years of experience in collections or recovery management roles, with at least 3 years in a senior leadership capacity.
• Proven experience managing large, high-volume call center operations.
• Strong leadership skills with the ability to coach, motivate, and develop teams.
• Advanced analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Fully bilingual (English and Spanish required).
• In-depth understanding of collection strategies, negotiation techniques, and compliance requirements.
• Proficiency with CRM, dialer systems, and reporting tools.
• Bachelor’s degree in Business, Finance, or a related field (Master’s preferred).
• Strong sense of integrity, accountability, and customer focus.
• Ability and willingness to travel internationally.

Benefits

• Above market compensation
• Law benefits and private medical insurance.
• Growth opportunities within an expanding global organization.
• Exposure to international operations and leadership development opportunities.