Director of Provider Operations
About Clarity Pediatrics
Clarity Pediatrics is redefining pediatric chronic care in a fragmented, $100B category.
Clarity is fast emerging as one of the most innovative leaders in pediatric health. One in three American children has a common chronic condition like ADHD, allergies, asthma, and obesity – yet families struggle to get timely, high-quality care. Clarity scales virtual access to multi-specialty care, putting all the care a family needs in one place. We are turning a chaotic, fragmented and expensive care journey into a clear path forward.
Now is a great time to join - we just closed a substantial Series A, which means we’ve got runway, ambition and a growing team. Since inception, we’ve raised $25M from leading VCs who invested early in category winners like One Medical, Hims, Spring Health, Cityblock, Alto Pharmacy, Strava and Tia.
What makes this role unique
The opportunity to scale a core function, with direct impact on the company’s vision, operations, and culture. Reporting to the Head of Operations, this role is for an established leader and manager who is passionate about working at the intersection of clinical and business teams. You’ll oversee and build an operations team to serve hundreds of providers in partnership with Behavioral and Medical leadership. It will be up to you to decide what vendors, AI/tools, and resourcing you need to achieve our ambitious goals over the next few years.
Empower the engine of our business. Our provider team is core to how families experience Clarity - it’s the foundation of our product and our impact. As we look to the next year, our provider team will more than double, adding new license types, employment structures, treatment options, and states. Your job will be to empower our clinicians and our clinical managers to work at top of license. Ideal for someone who blends data, process optimization, and stakeholder management - who can translate our vision and mission into action and bring the team along.
Influence the culture and trajectory of our company. We are a young and inclusive team, and we value your ambition to help build all aspects of the company.
Impact a child’s health, and you can influence a lifetime of better health. This is a chance to grow an impactful service and platform that brings health to >25M American families.
Responsibilities
We believe that a strong dyad between the Clinical and Business sides of Clarity is key to achieving our long term success, to achieving rapid growth without sacrificing quality or outcomes. This role will own the relationship with our most senior Clinical leaders, including our Chief Medical Officer, Head of Behavioral Health, and Head of Medical. Your success will be measured against both business and clinical KPIs.
Oversee day to day provider operations
To start, you’ll be filling both player and coach roles, wearing a lot of hats and getting to know our business inside and out. As we grow, you’ll build your team and the required systems to handle all administrative tasks, including: provider schedules, onboarding set up, data management, bonuses/incentives, tool troubleshooting, etc. You’ll ensure smooth and efficient functioning across all departments.
Empower clinical management
You’ll own provider quality and performance metrics, including NPS, productivity/utilization, outcomes and conversion metrics. As their operational partner, you’ll ensure that our clinical managers have the data to drive desired behaviors we need from our clinicians, and partner with them on implementation/change management.
Program success and compliance
Assess performance and refine our strategy for established service lines including our behavioral health groups and medication management; drive the evolution of these services in line with updated business priorities and compliance rules. You’ll work cross-functionally to optimize our clinical processes and integrate new programs as they mature.
Supply management
Work with other operations leaders including the RCM Lead and our Director of Talent Acquisition on cross-licensing and cross-training, specific hiring directives, refining our hiring profiles, and new employment strategies. As you step into the role, you’ll work with Finance and Growth to improve our hiring forecasts and keep time to care within an acceptable range.
Drive provider retention
Ensure a positive provider experience in line with Clarity Pediatrics’ values:
Patient safety always comes first
Earn trust from everyone
Practice devotion to our families
Observe > improve > innovate
Play to win!
About you
You’ve scaled a high-performing provider team before – you bring lessons learned, a strong POV on best practices, and you’re ready to do it again quickly!
Bachelor's degree and minimum of 7-10 years of progressive leadership in operations or provider management; at least 4 years in a management role overseeing teams of 10+ or multiple departments.
Demonstrated success in meeting key business metrics, managing budgets, and implementing large-scale business processes.
Strategic Planning: Ability to develop and execute long-term operational strategies that align with the company's overall business goals.
Strong analytical and problem-solving abilities, with a data-driven approach to decision-making. You’ve seen a variety of tools and approaches, you’re used to running experiments, and you’re excited about the possibilities of AI-powered solutions.
Communication: Excellent verbal and written communication skills to effectively report to the executive team, collaborate with department heads, and manage clinical stakeholder relationships.
Ability to thrive in a fast-paced, dynamic startup environment.
Understanding of healthcare operations and provider experience best practices.
Benefits
Remote-first culture
Competitive salary, equity, and health benefits
Flexible schedule, paid holidays, and unlimited PTO
More - we are evolving, let us know what benefits matter most to you