At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.
Job Summary
The Director of Operations is responsible for owning and scaling Kiva Sales and Service’s (KSS) end-to-end operational performance across warehousing, fulfillment, logistics, inventory, and customer delivery for two distribution warehouses (Alameda, CA and Van Nuys, CA). This role exists to ensure the operation runs efficiently, predictably, and is built to scale as the business grows. You will define the metrics that matter, build systems that surface issues early, and lead teams to consistently deliver high-quality results. Success in this role means faster execution, fewer surprises, and an operation that scales smoothly without heroics.
MUST reside near Alameda, CA or Van Nuys, CA
This job is for you if...
You’re excited to lead operations for KSS where execution, accountability, and impact truly matterYou take pride in building clear processes, strong teams, and systems that workYou’re deeply comfortable with numbers, metrics, and using data to make decisionsYou move with urgency but don’t sacrifice quality, safety, or long-term scalabilityYou have high standards and aren’t afraid to challenge assumptions or drive changeYou believe problems should be surfaced early and solved permanently, not patched repeatedlyYou’re known as a clear, direct communicator who earns trust through follow-throughYou operate with an ownership mindset and treat the business like it’s yoursYou enjoy building structure in fast-moving, sometimes ambiguous environmentsYou want to be part of a winning team that values results
As KSS's Director of Warehouse Operations, you will...
Own Operational ExcellenceOwn end-to-end operational performance across warehousing, fulfillment, logistics, inventory, and customer deliveryDesign, implement, and continuously improve scalable operating processesIdentify bottlenecks and eliminate waste through root-cause analysis and data-driven decision makingEnsure operational readiness for growth, seasonality, and new sales channelsDefine Metrics and Drive AccountabilityDefine and own core operating metrics including cost, throughput, quality, service levels, safety, and speedEstablish and lead weekly, monthly, and quarterly operating reviews with clear inputs, outputs, and action itemsSet aggressive but achievable goals and hold leaders accountable for resultsBuild dashboards and reporting systems that surface issues early, not after the factLead and Develop High-Performing TeamLead, develop, and motivate high-performing operations teams at all levelsSet clear expectations and performance standards across the organization, drive a culture of accountabilityCoach managers to think independently, own outcomes, and raise the bar for their teamsMake thoughtful but decisive talent decisions including hiring, development, and exitsExecute with Speed and PrecisionOperate with urgency while maintaining operational integrity and safetyMake high-quality decisions quickly using available dataBalance short-term execution with long-term scalabilityDrive strong cross-functional alignment with sales, finance, and executive leadership
What we're looking for...
8+ years of operations leadership experience, ideally within distribution, logistics, fulfillment, or supply chain environmentsProven experience operating at scale with real complexity, including multiple SKUs, variable volumes, and tight SLAsDemonstrated track record of building metric-driven teams and delivering measurable operational improvementsMust meet Kiva's Motor Vehicle requirementsExperience working in fast-growth or high-expectation environmentsDeep comfort with operating metrics, dashboards, and financial driversStrong bias for action with sound judgment under pressureHigh standards for execution, quality, and accountabilityClear, direct communicator who sets expectations and follows throughAbility to operate in ambiguity and create structure where none existsOwnership mentality with a willingness to challenge the status quo
Work Environment
Work is performed in a warehouse setting with varying temperatures depending on the season.
Noise level can be moderate to loud due to machinery and equipment operation.
Employees may be exposed to moving mechanical parts, forklifts, or other warehouse vehicles.
Personal protective equipment (PPE) may be required, such as safety shoes or vests.
Physical Requirements
Ability to drive or travel between worksites as required.
Ability to communicate clearly via phone, video, and in person.
Prolonged periods of sitting at a desk and working on a computer.
May require standing, climbing, or working outdoors in varying weather conditions.
Must be able to lift, carry, push, or pull up to 50 pounds.
Ability to stand and walk for extended periods.
Must be able to climb, balance, stoop, kneel, and crouch as needed.
Comfortable working in environments with variable temperatures and noise levels.
Must be able to operate standard warehouse equipment safely (e.g., pallet jack, forklift)
