Director, Sales Operations

Artsy is seeking a systems-oriented leader to own and evolve the vision of our Sales Operations Team. Reporting to the Senior Director of Marketplace Strategy and Operations, this role will oversee a broad scope of responsibilities supporting our sales and operations teams, including third-party systems infrastructure, data analytics, and AI-driven automations.

This is a hybrid role that blends strategic leadership, management, and hands-on execution: you’ll partner closely with senior leaders to define Artsy’s sales ops strategy while also rolling up your sleeves to deliver the roadmap and drive adoption across the organization.

This is a full-time hybrid role, with in-office attendance required 3 days a week.

What You’ll Do at Artsy:

• Lead strategic roadmap planning and execution for Sales Operations, identifying opportunities that impact our ability to scale revenue and efficiency

• Drive adoption of AI-powered automations and recommend use cases to increase efficiency across sales and operations

• Build reporting dashboards and analytics to provide actionable insights on sales performance, pipeline health, and operational KPIs

• Provide documentation, training, and change management to drive adoption of new processes and tools

• Act as a thought partner to senior leadership, identifying gaps, architecting solutions, and balancing tradeoffs between tech debt, new initiatives, and build vs. buy decisions

• Evolve Artsy’s sales systems ecosystem—including CRM, data platforms, integrations, and automation tools

• Own external tooling including vendor selection, management, and renewal conversations

• Own go-to-market motions for new tools, including adoption planning and cross-functional collaboration

• Partner with leadership on revenue planning, forecasting, quota setting, and pipeline coverage modeling

• Manage and mentor at least one direct report, with long-term potential to expand the team

• Advocate for best practices in system design, governance, security, and privacy

This Role is a Fit For You if:

• We welcome you to apply even if you don’t “check all the boxes.” We value unique backgrounds, transferable experience, and perspectives that challenge the status quo.

• You have 6+ years of experience in Sales Operations, Business Systems, or Revenue Operations

• You bring deep expertise in sales systems and infrastructure (CRM, data pipelines, integrations, and analytics platforms)

• You have a strong understanding of sales motions and pipeline optimization

• Experience migrating and consolidating systems

• You’re familiar with AI/ML applications in Sales Operations (e.g., predictive forecasting, lead scoring, workflow automation)

• You have 2+ years managing direct reports and/or technical contractors

• You have strong project management and cross-functional communication skills, with proven success working across technical and non-technical stakeholders

• You can zoom out to communicate vision to executives and zoom in to troubleshoot details with junior team members

• You have technical skills (e.g., SQL, Python, APIs) to support system integrations, reporting, and automation

• You have experience with vendor management, data privacy concepts (e.g., GDPR/CCPA), and the emerging RevOps tooling landscape

What success looks like in your first 3-6 months:

3 Months

• Build strong working relationships with leaders across Sales, Operations, Engineering, Product, and Data

• Assess the current state of Sales Operations systems, reporting, and processes; identify key opportunities for improvement

• Define and socialize a clear near-term roadmap focused on the highest-impact opportunities for revenue scale and operational efficiency

• Deliver early wins through improved dashboards, process documentation, and/or targeted automation

6 Months

• Ship meaningful improvements to the Sales systems ecosystem (e.g., integrations, automation workflows, governance), with strong adoption across teams

• Establish repeatable operating rhythms for reporting, tooling intake, prioritization, and change management

• Partner effectively on forecasting, quota-setting, and pipeline coverage to support business planning

• Set a long-term vision for scaling the Sales Operations function, including team growth and capability expansion

We know no one is a perfect match on paper, so if you’re passionate about this role, we’re excited to learn how your skills, experiences, and insights could make a difference.

What We Offer:

• Opportunity to reimagine the art industry while working with a talented, diverse, international team.

• Competitive salary and equity

• Flexible time off: our culture of trust and empowerment allows employees to take the time they need away from work while still excelling in their roles

• We are a global hybrid team: most employees work from our NYC, London, or Berlin offices 2-3 days per week. (In-person expectations vary by role)

• Comprehensive healthcare & benefit options, including: medical, dental, parental leave, short- and long-term disability, Employee Assistance Program featuring free mental health support, 401k, commuter benefits, flexible spending accounts (FSA), health savings accounts (HSA), financial wellness support & resources, and more

• Professional development, including: mentoring, lunch & learns, regular training, 1:1 management, and an open feedback culture

• Engaging opportunities and internal programming globally, to foster new relationships and build upon our collaborative community. Including: happy hours, holiday parties, global "All Hands" meetings, "Artsy Salon" (a yearly exhibition of our team's creativity), attendance to art world events, and more

The salary range for this role is $165,000-$190,000 annually. Artsy is committed to equitable compensation practices, and your offer will depend on the relevant experience and skillset you bring to the team.

All compensation packages include meaningful Artsy equity and competitive health benefits. Please see our “What We Offer” above for more detail, or speak to our Talent Acquisition Team to learn more!

Please note that we do not accept applications sent by email. You should submit your application directly through our careers website!

Artsy Values

Artsy has five core values that will inform your experience at Artsy.

For the Love of Art: We show relentless curiosity, empathy, and passion for collectors, artists, gallerists, and the art market. We take action to make the art world more fair and welcoming.

Own Our Outcomes: We are all individual owners of Artsy’s shared success. We are resourceful and resilient, and to get the job done, we each take responsibility for our outcomes.

Lead with Openness: We trust in our teammates. We seek diverse perspectives, communicate authentically, and act with integrity. A more open art world starts with us. 

Transform Together: Our mission asks us to challenge the status quo. We embrace feedback, learning, and change so that we can transform our industry, our company, and ourselves.

Impact Over Perfection: Using both art and science, we debate and decide swiftly and iterate on our plans as we learn. To make the biggest impact, we prioritize speed and clarity of action over perfection.

Artsy is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.