Door Manager
1. Guest Entry Management:
- Supervise entry and exit points to ensure only authorized individuals are allowed access.
- Verify identification and adherence to legal age restrictions for entry.
- Check tickets or cover charges as applicable.
- Enforce dress codes and venue-specific guest policies.
2. Team Supervision:
- Oversee door staff, including bouncers and ticket takers.
- Train new staff members on entry procedures, security protocols, and guest service standards.
- Assign tasks and ensure adequate staffing during peak hours.
3. Security and Safety:
- Maintain a visible presence at the entrance to deter unwanted behavior and ensure guest safety.
- Handle difficult situations, such as denying entry to intoxicated patrons or addressing confrontations.
- Coordinate with security personnel to manage crowd control and respond to emergencies.
4. Customer Service:
- Provide a welcoming and friendly atmosphere for all guests.
- Address guest inquiries and complaints professionally and efficiently.
- Ensure VIP guests and regular patrons receive the highest level of service.
5. Compliance and Reporting:
- Ensure compliance with legal regulations, including alcohol licensing laws and fire safety regulations.
- Maintain accurate records of incidents and any refusal of entry.
- Report any security issues or breaches to management promptly.
Qualifications
Experience: Previous experience in security or hospitality, particularly in a nightlife environment.
Leadership: Strong supervisory skills with the ability to manage and motivate a team.
Communication: Excellent verbal communication and conflict-resolution skills.
Physical Fitness: Ability to stand for long periods and handle physically demanding situations.
Legal Knowledge: Understanding of local laws and regulations regarding nightlife venues.
Additional Information
- (1) years minimum experience in a similar role in four- or five-star hotel
- UAE/GCC local market experience