E-Commerce & Inside Sales Associate, Public Health and Academia
Ametris is an international leader in the development of validated medical-grade wearable solutions used to measure physical activity, sleep, and behavior patterns in the broader global academic and pharma research communities.
The E-Commerce & Inside Sales Associate position will be a key contributor within multiple areas of a small technical-based, rapidly growing company. This position will work directly with public health and academia sales representatives to support pre-existing research projects through restock orders, online purchases, and software updates/renewals.
The candidate must possess strong interpersonal communication skills and a strong work ethic. The individual must be flexible, and have the ability to multitask. This position will also likely be required to work with customer support personnel to resolve customers’ advanced product related issues.
Your work will directly support the success of Ametris’ technology solutions. Join a collaborative team where integrity, initiative, and empathy matter - and help us pioneer the digital transformation of clinical research!
Requirements
The essential duties and responsibilities for this role include:
- Direct contact with customers by phone and email.
- Answer customers' questions about products, prices, availability, and payment terms surrounding online orders, and restocks.
- Achieve quarterly and yearly sales targets via upsell opportunities.
- Negotiate prices and terms of sales or service agreements.
- Develop a high level of technical product knowledge via a training program for future development.
- Ability to communicate effectively with research and clinical trial customer base/teams.
- Assist the Marketing Department with improving and managing the companies online store.
- Any and all other duties necessary for the position.
- Perform other duties as assigned.
Required qualifications and work experience for this role are:
- BS Degree in Sports Science, Kinesiology, Epidemiology, Public Health, Sports Medicine, Business Administration, Finance, Management preferred
- 1-2 years experience in sales and/or customer service
- Knowledgeable in Windows and Microsoft Office
- Experience in SalesForce and/or Desk.com is a plus
- Experience with Shopify or other e-commerce platforms is a plus
All responsibilities are to be performed in accordance with the ActiGraph core values, standards, policies and procedures.
As an equal opportunity employer, all employment at Ametris is governed without regard to, nor influenced by, race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Benefits
At Ametris, we do our best to offer benefits and a work environment that is positive, fun, and tailored towards the needs and feedback of our team members. We do so by offering:
- A casual "dress-code" environment
- A family-oriented and collaborative workplace
- Paid time off (including paid time off for your birthday)
- And a very generous suite of benefits including: medical, dental, vision, basic/life accidental, short/long term disability, identity theft, 401K (plus a match), and supplemental insurance options