Ecommerce Controller, Technical Lead
About Nimbl
Nimbl provides the departments a business needs to scale, all under one roof.
Most growing companies stitch together accounting, IT, global staffing, and strategy across in-house teams and multiple vendors. It works, until growth creates friction. We bring those functions into one coordinated system, so businesses can scale without losing clarity or control.
With 100+ team members across the U.S., Philippines, and Latin America, we operate as one aligned team serving ambitious business owners. We build infrastructure that creates freedom: freedom to focus on what matters, freedom to grow without chaos, and freedom to step back when the time is right.
Inside Nimbl, that same principle applies. We offer remote flexibility and real autonomy, paired with clear accountability, leadership development, and room to expand your impact.
Freedom here isn’t about comfort. It’s about progression.
If you’re serious about growth, for clients and for yourself, you’ll find it here.
Ecommerce Controller, Technical Lead
The Position
You will be the technical anchor for our ecommerce client portfolio.
In practice, that means you are the person our team and our clients look to when the accounting gets messy and the stakes are high, including multi-channel revenue, batching payouts, chargebacks, refunds, gift cards, marketplace fees, wholesale complexity, and sales tax across multiple states. Many of our clients are hybrid (DTC plus wholesale) and may sell through Shopify plus marketplaces like Amazon, Walmart, and Etsy, and some wholesale relationships (for example large retailers) come with limited reporting and longer pay cycles.
You will help our Client Managers and Accounting Specialists produce consistently clean, client-ready financials, and you will also step into client conversations with confidence. You can explain what is happening in the books, why it matters, and what it means for decision-making, without drowning people in accounting jargon.
This role blends three leadership dimensions, with the majority of your time spent as the hands-on ecommerce Controller:
Controller (about 75%): technical accounting quality, ecommerce reconciliations, onboarding, close reliability, team enablement, and building the templates and support schedules that make ecommerce accounting repeatable.
Industry Leader (about 20%): build and maintain Nimbl’s ecommerce playbook, support growth within existing client relationships, and help establish Nimbl’s presence as an ecommerce accounting industry expert.
Strategic Finance Lead (about 5%): deliver embedded strategic finance as part of the accounting engagement, partnering with our FP&A team, translating models into practical insights, and leading decision-focused discussions that help clients use the information to take action.
This split may evolve over time as ecommerce client needs change and embedded strategic finance demand grows. If you are the kind of ecommerce accountant who already built your own reconciliation templates because “there wasn’t a good one”, and you can teach others how to use them, you will feel at home here.
Roles and Responsibilities
Own the technical quality of ecommerce client financials, ensuring books are accurate, reconciled, and client-ready.
Design and maintain repeatable ecommerce revenue workflows, including payout, clearing, holding accounts, and deposit reconciliation across channels, marketplaces, and processors.
Ensure correct handling of ecommerce exceptions and liabilities (refunds, returns, discounts, gift cards, chargebacks, merchant fees, and marketplace adjustments).
Maintain sales tax payable accuracy with a state-by-month reconciliation schedule, including correct marketplace facilitator treatment and periodic adjustments (monthly, quarterly, or annually based on client size).
Drive COGS and inventory accuracy using available reporting and inventory counts, including monthly entries when possible and quarterly or annual true-ups.
Lead ecommerce onboarding from systems assessment through implementation, document the process, and set up work so it can be delegated and repeated.
Enable Client Managers and Accounting Specialists through coaching, templates, standards, and escalation support, and perform periodic (typically monthly) quality reviews.
Lead embedded strategic finance discussions using financials and FP&A models, translating analysis into clear, decision-ready insights and next actions for clients.
Build and maintain Nimbl’s ecommerce playbook, support growth within existing client relationships, and contribute to Nimbl’s industry presence as ecommerce accounting experts (occasionally supporting sales enablement).
What Success Looks Like
30 days: Learn how Nimbl operates (processes, tools, and standards), ramp into existing ecommerce clients, start reviewing work, and begin answering technical questions while supporting Client Managers.
60 days: Confidently onboard ecommerce clients using Nimbl’s system, become a trusted partner to both clients and internal teams.
90 days: Fully operating in the role with confidence, reliably owning quality, onboarding, and technical leadership across the ecommerce portfolio.
Compensation
Starting at $90,000+/year, depending on experience.
Pay increases are directly tied to quality and efficiency, including your ability to create scalable systems and enable the team.
Experience and Skills We Are Looking For
Must-have
5+ years of hands-on ecommerce accounting experience, ideally across multiple companies or entities (outsourced accounting firm, agency environment, group controller, or similar).
Deep experience reconciling ecommerce platforms, marketplaces, payment processors, and bank deposits, comfortable building a repeatable clearing and reconciliation structure.
Strong working knowledge of A2X, including mapping, posting cadence, and exception handling across Shopify and marketplace channels.
Advanced spreadsheet capability (you build clear templates and schedules, not just use them), including payout and sales tax payable reconciliation schedules.
Meaningful experience supporting sales tax tooling and workflows, including maintaining an accurate Sales Tax Payable account (experience with TaxHero, Numeral, HOST, Avalara, and/or TaxJar).
Experience onboarding complex ecommerce companies into an accounting system, including documenting and delegating the process.
Strong client-facing communication skills, you can lead technical conversations and embedded strategic finance discussions in a practical, trust-building way.
Nice-to-have
Experience with multi-channel ecommerce that includes wholesale and marketplace channels, and familiarity with longer pay-cycle retail relationships.
Exposure to Walmart, Etsy, and similar marketplace flows (beyond Amazon).
Experience with Amazon marketplace data flows and reconciliation.
Experience with payment methods like Affirm, Afterpay, Sezzle, and emerging channels that require bespoke reconciliation approaches.
CPA, CMA, or similar credential (not required).
Client-Facing Requirements (Non-negotiable)
You must genuinely enjoy working directly with clients, and you must be confident and professional in live client meetings, including leading technical accounting conversations and guiding strategic finance discussions using financials and FP&A models.
You must be able to work during regular US business hours (for most US locations).
You must be able to join video calls with a professional live (not virtual) background that builds trust.
Tools and Systems
Internal tools you will use daily: Asana, Slack, Front, Confluence, QuickBooks Online (QBO), 1Password, ChatGPT, Google Workspace (Docs, Sheets, Drive), Google Meet, and a virtual notetaker (for example Fathom.ai or PingAssistant.com).
Core ecommerce systems we support:
Commerce platforms and channels: Shopify (primary), Amazon, and wholesale through QBO invoicing and/or Shopify (for example a wholesale channel). Many clients also run wholesale through Faire.
Marketplaces: Amazon, Walmart, Etsy (and other marketplaces as needed). A2X is often ideal for marketplace channels because the payment flow is integrated with the sales channel.
Payment processors and pay methods (common): Shopify Payments, PayPal, Stripe, Square, Affirm, Afterpay, Sezzle, and TikTok Shop related payout flows.
Sales tax tooling (common): TaxHero, Numeral, HOST, Avalara, and TaxJar (varies by client).
Inventory tooling: No single standard across clients. When present, tools we encounter include Finale, Settle, and Cin7. Many clients rely on Shopify reporting plus periodic inventory counts for COGS adjustments and true-ups.