Engineering Manager: Core Operations
THE ROLE
- Lead the local application support team, ensuring seamless resolution of business-critical issues.
- Manage a Senior Operations Engineer responsible for BAU uplift, incident resolution, and support escalation.
- Establish and lead an offshore BAU engineering team to scale team capacity and ensure the resolution of ongoing issues
- Own incident management, triage, and rapid technical issue resolution to keep business operations running smoothly.
- Partner closely with business units to understand their needs and translate technical constraints into clear business language.
- Collaborate with Product Managers to prioritise and deliver the BAU backlog.
- Drive automation and process improvements to reduce long-term support burden and increase system stability.
- Proactively monitor system health to identify and resolve bottlenecks before they impact users.
Qualifications
THIS PERSON IS SOMEONE WITH
- Proven experience managing hybrid local/offshore teams, ideally building offshore capability from scratch.
- Exceptional communication skills and ability to collaborate closely with business stakeholders.
- An operational mindset with relentless drive for operational excellence and system stability.
- Strong software engineering background with ability to review code and guide technical decisions.
- Experience balancing day-to-day operational support with long-term debt reduction and platform improvements.
- Customer-focused approach to internal stakeholder management.
Additional Information
PERKS & BENEFITS
Wellbeing: Free counselling, seasonal activities, Wellbeing Allowance, wellness room, flu shots
Work Life: Home Workspace Allowance, Purchased Leave, Parental Leave, Parental Flex Leave, Lumi Life Leave for challenging events, breastfeeding/expressing space
Social & Food: Monthly lunches, regular celebrations, stocked kitchen, beer & kombucha on tap, board games, rooftop BBQs
Rewards & Recognition: Competitive pay, referral bonuses, shout-out recognitions
Community Support: Paid volunteer leave, diversity celebrations, company volunteer days
Career & Growth: Advancement opportunities, higher education sponsorship, hackathons