Ex Agency Recruiter
About Clera:
Clera is a fast-growing AI start-up reimagining how top talent finds their dream jobs. We’re already working with leading, VC-backed startups such as Mintlify, Luminai, and Windsurf - many in AI, all VC-backed. We believe recruitment needs to be talent-first to make it easy to get in touch with those companies, be coached in the journey and actually get hired.
Thousands of talents engage with Clera every week. We’ve connected many of them with companies where they’ve landed exciting new roles. With the traditional $600B headhunting industry ripe for AI-driven disruption, we are aiming to build a massive company, providing better outcomes for talents and companies. We’re at a pivotal moment—right before liftoff. Early enough that you’ll get meaningful ownership. Far enough that we’ve got a product, paying customers, and a team of A-players.
The Role:
We’re hiring an Employer Account Manager (Customer Success Manager) to own a portfolio of employer relationships and drive hiring outcomes end-to-end. You’ll be the day-to-day point person for clients after kickoff—keeping searches moving, ensuring alignment, and delivering a high-quality experience that leads to repeat business.
This is an individual contributor role with high ownership and clear, measurable outcomes.
What You’ll Do:
• Own employer accounts day-to-day: communication, expectations, timelines, and delivery
• Run onboarding and kickoff logistics to ensure each search starts with tight alignment
• Partner with hiring managers to clarify role requirements, interview process, and success criteria
• Maintain operating cadence: weekly updates, pipeline reviews, feedback capture, and decision-driving
• Identify and resolve risks early (stalled processes, misalignment, slow feedback loops)
• Coordinate internally with recruiters/sourcers to translate client needs into execution and keep quality high
• Track performance and share insights using simple dashboards/scorecards (pipeline health, speed, conversion)
• Support renewals and expansions by delivering strong outcomes and uncovering additional hiring needs
What Success Looks Like:
• Clients feel informed and supported, with clear next steps and consistent progress
• Searches move quickly with strong alignment and minimal churn or resets
• High retention and repeat business driven by a great employer experience
• Clean internal and external process: tight handoffs, consistent reporting, no dropped balls
What We’re Looking For:
3–7 years of account management / client services experience in a recruiting agency or staffing environment
Proven track record managing employer/client relationships across multiple concurrent searches
Strong consultative and operational skills: you can advise and you can execute
Comfortable navigating stakeholders (hiring managers, recruiters, finance/HR) and driving decisions
Detail-oriented with excellent written communication and process follow-through
Commercial mindset: understands retention, expansion, and long-term account value
Nice to Have:
Client-side experience (in-house recruiting or HR partnership)
Experience supporting high-growth teams or high-volume hiring
Comfort with CRMs, ATS tools, and basic reporting/spreadsheets