Executive, Customer Support
We are looking for a proactive and responsible Customer Support Executive to manage user communications across multiple channels. The role involves responding to user queries, handling complaints, managing un subscription issues, and preparing FAQs to ensure a smooth customer experience for our digital and app-based products.
Key Responsibilities:
Respond to customer messages on Messenger, Facebook, Instagram, and TikTok.
Monitor and reply to Google Play Store and App Store reviews.
Manage support emails and prepare daily call reports.
Handle un subscription requests and resolve basic user issues.
Prepare and update FAQs based on recurring user queries.
Collect user feedback and complaints, and share summaries with the Product and Marketing teams.
Qualifications
Bachelor’s degree in any discipline.
Excellent communication skills in Bangla and English.
Ability to handle multiple communication platforms efficiently.
Prior experience in customer support or community management will be an added advantage.
Basic understanding of mobile apps and digital services.
If you are an energetic and customer-oriented individual who is looking for an exciting opportunity to grow and develop your skills, then we encourage you to apply for this role.
***Female candidates are highly encouraged to apply***
Additional Information
What you will get from us
- A competitive salary according to your experience.
Two Festival Bonuses
Flexible Work Hours
Health Insurance and Wellness Programs
Friendly and Collaborative Team Environment
Free Breakfast, Lunch, and Evening Snacks
Weekly Two Holidays
Paid Parental Leave
Yearly Increment Based on Performance
Quarterly Recognition Awards
Paid Yearly Vacation
Opportunity to Join a Fast-Moving and Progressive Company at the Forefront of Software Development and Security Services.
- A real chance to grow very rapidly - the team is growing which means that there's plenty of room for personal development
- The possibility to really see an impact and to see how your work affects the end result.
- Application Due Date: 20th February 2026