Executive & Operations Virtual Assistant

We are seeking a proactive Executive & Operations Virtual Assistant (Salon & E-commerce Support) to support a multi-business owner operating a high-end hair salon, e-commerce brand, and personal styling/TV work.

This role will focus on inbox management, customer communication, salon operations support, scheduling assistance, and general executive admin, helping bring structure and operational clarity to a fast-moving environment. This is an ownership-driven role suited for someone who can take initiative, reduce

overwhelm, and help define processes where they don’t yet exist.

● Manage and triage inboxes related to:

○ Salon inquiries

○ E-commerce customer questions (orders, shipping, follow-ups)

○ General business and personal correspondence

● Flag urgent messages and ensure timely responses

● Assist with calendar coordination and scheduling as needed

● Act as a central point of organization to reduce day-to-day operational friction

● Monitor and respond to salon emails and online booking inquiries

● Support appointment-related communication (confirmations, basic questions, redirects to booking portal)

● Answer incoming salon calls via call forwarding (as needed)

● Ensure clients receive prompt, professional responses aligned with a high-end salon experience

● Respond to customer inquiries related to:

○ Product orders

○ Shipping delays or questions

○ General product information

● Coordinate with fulfillment platforms or tools (e.g., Shopify) when needed

● Help identify gaps in workflows and suggest improvements

● Create simple systems or SOPs over time as clarity develops

● Take initiative in organizing information and communications

100% REMOTE

$50 birthday bonus

$200 testimonial bonus

$300 tenure bonus every 6 months

$500 entry monthly raffle

NO TRACKER. NO PROBLEM