Experienced Customer Service Manager - English speaking (REF4780R)
- Accountable and primary responsible for managing contract fulfillment with focus on time, quality and cost.
- Responsible for development of offers for contract expansions and simple renewals, as well as for escalation and claim management.
- Accountable and responsible for E2E execution of standard farming and upselling.
- Responsible for identifying and managing opportunities in contract related standard/product business.
- Strong overall responsibility for single contracts that combine multiple PU-offerings.
- Coordinate service delivery activities between the organizational units and supervise their work.
- Ensure compliance with deadlines and expected service levels.
- Apply adequate project delivery methodologies, tools, techniques and processes.
- Manage financial and service reporting, along with the monthly billing procedure.
- Responsible for external/internal cost-saving initiatives, as part of the continuous improvement.
Customer:
Automotive customers
Qualifications
- At least 2-3 years of professional experience in the IT-industry, with experience in the Service Delivery Management field
- Applied knowledge of ITIL and Agile concepts, with experience in Process management
- Outstanding communication skills, with fluency in English (C1 or B2 level) and German (nice to have)
- Strong presentation and moderating skills
- Ability to prioritize and handle multiple projects with shifting deadlines
- Flexibility and willingness to expand beyond the traditional Service Delivery Management approach
- Relevant experience with utilizing ticketing tools, along with a solid grasp of security protocols
- Knowledge of networking and cloud technologies is an advantage
- Experience in in-depth contract management is advantageous
Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation
Additional Information
Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders.
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.