Facilities Manager
Why loveholidays?
At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.
We’re using progressive tech to drive cutting-edge innovation and open the world to everyone. Within our People & Culture team, you'll find a place to accelerate your growth by actively seeking learning opportunities and carving your own path. You'll create impact for our future by owning projects and shaping the business strategy to reach shared goals, all within our enhanced international community of collaborative and passionate teams.
About the team
Reporting directly into the Head of People Experience and Operations, you will lead the physical environment that powers our culture. You will have 1 direct report, ensuring our London HQ in Hammersmith remains a world-class hub for collaboration, as well as our Dusseldorf and Ireland office spaces, (plus any further locations as we continue to grow). You’ll be the go-to person for all things workspace, working alongside leaders who understand that a safe, high-functioning environment is the foundation of our success.
Whilst many of our roles work on a hybrid basis, this role is office based 5 days per week.
The impact you’ll have
As the Facilities Manager at loveholidays, you aren’t just managing a building; you’re curating a core element of our employee experience. You will be the guardian of our physical space, ensuring it is inspiring for our employees, visitors and contractors whilst also making sure it remains safe and compliant.
Your mission is to ensure our office spaces run like clockwork. You’ll be responsible for everything from health and safety to the day-to-day mechanics of the office. This is a hands-on role where your ability to solve problems - often before they arise - will ensure our people remain empowered to do their best work in a space they love.
Your day-to-day:
Mastering the Environment – You will take full ownership of the Hammersmith office, conducting regular walk-throughs and inspections. From handling building maintenance issues to managing contractor visits, you ensure our infrastructure supports our pace of work. You’ll also provide remote management for our other offices in Germany and Ireland which you’ll attend periodically to ensure they’re running smoothly. You will be the loveholidays primary contact with respective landlords and building management in relation to day-to-day issues, ensuring productive relationships.
Where first impressions check-in – You’ll take the lead managing our part time receptionist in the London office (3 days per week). You’ll play a critical role in shaping the standards, expectations, and support systems that enable this space to run smoothly and represent our organisation with professionalism and consistency. You’ll need to provide coverage of Reception on Mondays and Fridays.
Guardian of Safety & Compliance – You’ll lead on Fire Safety checks and the creation and maintenance of robust Health & Safety policies. You won’t just follow regulations; you’ll prepare the documentation for audits and risk assessments that keep us ahead of the curve.
Empowering our People – You’ll be a key face for new joiners, leading office inductions that make them feel at home from day one. You’ll provide ongoing staff support, ensuring every "trailblazer" has what they need to succeed.
Supplier & Contract Administration – You will manage our external partnerships, ensuring we get unmissable value and service from our vendors. You’ll navigate contract renewals and performance with a commercial eye.
Budget Management - You’ll be responsible for managing our facilities budget ensuring we continue to deliver a high quality office environment whilst keeping a close eye on the costs.
Strategic Reporting – You’ll turn operational reality into clear narratives, completing reports that give leadership visibility into our facilities' performance and compliance status.
Your skillset:
A Proven Track Record in Facilities: You have experience managing office environments in a stand alone role, ideally within a high-growth tech or fast-paced professional setting.
Safety First Mindset: You possess a deep understanding of UK Health & Safety and Environmental legislation and an IOSH or NEBOSH qualification would be a distinct advantage. You’ll have experience writing policies and conducting risk assessments.
Leadership: You are ready to manage and mentor a direct report, fostering a team environment that is proactive and service-oriented.
Problem-Solving Agility: You don't need a rigid manual to succeed. You’re comfortable with the unpredictability of building management and can find creative solutions to complex logistical challenges.
Building Relationships: You build strong professional relationships with ease and at all levels, both within the business, with our building managers, and with 3rd party service providers.
The Ability to Influence: You can communicate clearly with everyone from onsite engineers to senior stakeholders, ensuring facility needs are understood and prioritised.
Operational Rigour: You are highly organised, with a keen eye for detail when it comes to audit trails, documentation, and compliance.
Hybrid Savvy: You understand the balance of modern work; you are comfortable managing the office on-site whilst having the ability to focus on deep-work administrative and compliance duties.
The interview journey:
Talent Acquisition Partner screening - 30 mins
1st stage with Hiring Manager - 45 mins
Second stage in-office - 1 hour (Including a tour of the space and a brief practical task/discussion around H&S compliance).
Final stage with CPO - 45 mins