Field Service Support Technician

Role: Field Service Support

Location: New Orleans, LA

Job Description: -

·         Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.

·         Windows 10 migration experience

·         Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office

·         Administration experience of MS Active Directory users & groups, policies and management concepts

·         Provide specialized On Call Support for hardware / software / network problem diagnosis / resolution for customer’s end users.

·         Having good knowledge about the features of MS office 2007/2010.

·         Familiar with common issues related to desktop and should possess ability to make the user understand the steps on call to help him sorting the same quickly.

·         Should be familiar with IP address/Host Name concept which is required to provide RDP support.

·         Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

·         Should have help desk, customer service, and support experience with problem solving involving hardware, software, and networks.

Additional Information

All your information will be kept confidential according to EEO guidelines.