Customer Service Representative

Customer Service Representative

Site: Louisville, KY

Bachelor's degree is MUST

Duration: 06 MOnths 

Summary:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities:

·         Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.

·         Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.

·         Refer unresolved customer grievances to designated departments for further investigation.

·         Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

·         Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.

·         Solicit sale of new or additional services or products.

Skills:

·         Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.

·         Ability to work independently and manage one's time.

·         Ability to accurately document and record customer/client information.

·         Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Qualifications

•  Bachelor's Degree
• 5-7 years customer service related experience required.

Additional Information

All your information will be kept confidential according to EEO guidelines.