Fraud Analyst

The Fraud Analyst plays a key role in supporting the Financial Crime Manager and the wider business in identifying, investigating, and mitigating financial crime risks—with a focus on fraud and money laundering. The role ensures compliance with regulatory obligations and internal policies, helping to protect AJ Bell and its clients from fraud and financial crime threats through effective investigation, monitoring and advisory support.

What does the job involve? 

• Review alerts, referrals, and customer activity to identify potential fraud. 
• Investigate cases end-to-end, documenting findings and making recommendations on actions to take, including consideration of liability where funds have been lost.
• Conduct Enhanced Due Diligence (EDD), and Exit-Driven Reviews for high-risk cases. 
• Escalate confirmed fraud cases to the appropriate internal teams and external bodies (e.g., Action Fraud, CIFAS)
• Prepare and submit reports to the National Crime Agency (NCA), Financial Conduct Authority (FCA), and other relevant authorities, as directed by the Financial Crime Manager or MLRO.
• Participate in daily fraud triage meetings to prioritise workload, share insights, and flag emerging threats.
• Carry out daily monitoring tasks to identify an potential fraud threats.
• Liaise with Customer Services, Operations, and Legal teams to support fraud resolution. Draft customer communications and contribute to complaint responses where fraud is a factor
• Contribute to the development and refinement of fraud detection processes, including feedback on system performance and template enhancements.
• Participate in fraud awareness sessions, team training, and knowledge sharing initiatives.
• Provide guidance to internal teams on financial crime queries and support the implementation of controls.
• Respond to information requests from law enforcement and regulatory bodies.
• Ensuring all duties are carried out in full compliance with regulatory requirements, including consumer duty.

Competence, Knowledge and Skills:

• Experience in fraud prevention and investigation.
• Familiarity with fraud typologies (e.g., ACTO, APP Fraud, ID fraud, Pump and dump scams)
• Knowledge of regulatory frameworks (e.g., FCA Handbook, PoCA, Fraud Act)
• Excellent analytical and problem-solving skills
• Strong written and verbal communication abilities
• Ability to prioritise and manage multiple tasks under pressure
• Comfortable working independently and as part of a team.
• Experience with regulatory reporting and liaising with external authorities is desirable.

Internal relationships

• Risk & Compliance teams
• Operational and Customer Service departments
• Senior management and department heads

External relationships

• Law enforcement agencies
• Regulatory bodies (e.g., FCA, NCA)
• Industry bodies (e.g., CIFAS)

About us:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers to DIY investors with little to no experience. We have over 644,000 customers using our award-winning platform propositions to manage assets totalling more than £103.3 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2024 and 2025 named a Great Place to Work®.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

What we offer:

• Salary up to £35,000
• Generous holiday allowance of 25 days, increasing up to 31 days with length of service
• Holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 6%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan – provided by SimplyHealth
• Discounted private healthcare scheme and dental plan
• Free gym membership
• Employee Assistance Programme
• Bike loan scheme
• Sick pay+ pledge
• Enhanced maternity, paternity, and shared parental leave
• Loans for travel season tickets
• Death in service scheme
• Paid time off for volunteer work
• Charitable giving opportunities through salary sacrifice
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
• Personal development programmes built around you and your career goals, including access to personal skills workshops
• Ongoing technical training
• Professional qualification support
• Talent development programmes
• Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
• Monthly leadership breakfasts and lunches
• Casual dress code
• Access to a range of benefits from our sponsorship deals

Hybrid working:

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.

Additional Information