Fraud Operation Support (Contract Based)
About Us
INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy.
INDICO believes that we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).
What you will do, but not limited to:
- Monitor daily transactions to identify potentially fraudulent activities based on predefined rules and system alerts.
- Perform first-level analysis on fraud alerts generated by monitoring systems.
- Review and classify transactions as legitimate, suspicious, or fraudulent in accordance with established procedures and guidelines.
- Escalate suspicious or confirmed fraud cases to Fraud Analyst Level 2 (L2) or relevant teams for further investigation.
- Document investigation results, findings, and actions taken in fraud monitoring systems or reports.
- Ensure all monitoring activities comply with company policies, SOPs, and SLA requirements.
- Assist in blocking or unblocking accounts and transactions based on approved procedures.
- Support the preparation of daily, weekly, and monthly fraud reports.
Requirements
- Bachelor's degree in information technology or related field.
- Minimum 1-2 years of experience in IT operations, fraud detection, or cybersecurity. Experience of working in a large company will be a plus point.
- Skills to manipulate complex data with SQL.
- Familiarity with fraud detection tools and methodologies.
- Excellent communication skills, capable of collaborating with one or more teams.
- Knowledge of IT security protocols and best practices.
- Detail-oriented with strong problem-solving abilities.
- Ability to handle multiple priorities and work independently in a fast-paced environment.
- Experience in telecommunications or digital platforms is a plus.