Revenue Assurance Analyst (Contract Based)
About the job
About Us INDICO is a digital technology subsidiary company of Telkomsel, Indonesia's leading digital telecom company. INDICO plays a strategic role as a holding company that houses current and prospective vertical digital business portfolios, including Kuncie (edu-tech), Fita (health-tech), and Majamojo (game). Moving forward, INDICO aims to explore opportunities in multiple verticals adjacent to Telkomsel's digital businesses. As a digital platform company, INDICO aims to leverage Telkomsel's digital assets and capabilities to create a flywheel effect of innovations to develop cross-sectoral digital solutions that will empower Indonesia's digital economy.
INDICO believes that we can reach beyond to empower Indonesians and enable businesses through our strong core values of EPIC WAY (Excellence, Positivity, Impactful Collaboration, Customer First, Walk the Talk, Accountability, Yes-if Mindset).
Responsible for first-level monitoring and validation of revenue processes to ensure billing accuracy and minimize revenue leakage.
Key Responsibilities:
- Monitor revenue-related system alarms and daily control dashboards.
- Perform initial checks and validation on billing, charging, and mediation processes.
- Identify discrepancies or abnormal transaction patterns and escalate to L2/related teams.
- Conduct basic reconciliation between usage and billing data.
- Monitor traffic spikes and unusual activities that may impact revenue.
- Ensure incidents are properly logged, tracked, and followed up until resolution.
- Support periodic reporting and documentation of revenue assurance findings.
Requirements
- Bachelor’s degree in IT, Telecommunication, Information Systems, Accounting, or related field.
- 2 years of experience in Revenue Assurance, Billing Operations, NOC, or similar monitoring role.
- Basic understanding of billing, charging, mediation, and reconciliation processes.
- Proficient in SQL for data validation and reconciliation.
- Familiar with monitoring dashboards and ticketing systems.
- Strong analytical and problem-solving skills.
- Willing to work in shifting schedule.
- Detail-oriented with strong documentation skills.