Fraud Risk & Payments Agent
At ARB Interactive, creativity, tech, and play collide. Founded in 2022, we've grown to nearly 200 team members and were named one of LinkedIn's 2025 Top 50 Startups in the United States! We move fast, think big, and love bold ideas that push boundaries (and buttons). From new rewards to fresh game mechanics, every challenge is a chance to innovate and have fun doing it. Our culture is collaborative, curious, and full of laughter because great ideas grow best between coffee, code, and a few epic high-fives.
We are seeking an experienced Fraud, Risk, & Payments Agent with a proven track record in iGaming, e-commerce and/or financial institutions. The ideal candidate will leverage their technical expertise to protect our platform from fraudulent activities while ensuring smooth payment processing for our valued players.
Key Responsibilities:
Review and investigate suspicious transactions, user behaviors, and payment patterns
Process payment disputes, chargebacks, and refunds according to company policies
Monitor and analyze fraud trends using various detection tools and platforms
Write detailed investigation reports and maintain accurate case documentation
Collaborate with Payment Processors and Third-Party Vendors to resolve complex cases
Support VIP player transactions and provide excellent customer service
Assist in updating fraud prevention rules and risk parameters
Schedule: This position requires availability to work 9:00 AM - 5:00 PM ET, including weekends. Schedule may vary based on business needs.
Technical Requirements:
Proficiency in fraud detection platforms (e.g., Kount, Riskified, Sift etc. )
Experience with payment processing systems (e.g., Fiserv, Nuvei, and Chargeback.com)
Strong knowledge of CRM platforms and ticketing systems
Familiarity with SQL for data querying and analysis
Experience with social casino back-office tools
Required Skills:
3+ years of fraud prevention experience in social casino or gaming industry
Exceptional attention to detail in documentation and reporting
Strong analytical and problem-solving abilities
Excellent written and verbal communication skills
Ability to work independently and make sound decisions
Experience handling high-value player accounts
Knowledge of compliance regulations and industry standards
Diversity Commitment: We are focused on building a diverse and inclusive team. We welcome people of all backgrounds, experiences, abilities, and perspectives and are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Important Security Notice: Our recruitment team will only contact candidates through official channels using @arbinteractive.com email addresses and via our recruiting platform, Ashby. If you find a position on a third party careers page (LinkedIn, Indeed, etc.), the job posting will redirect you to our careers page (https://jobs.ashbyhq.com/arb-interactive) to begin your application. We will never request payment, banking information, or personal identification details during the application process.
If you're ever uncertain about the legitimacy of communication claiming to be from our company, please forward it to recruiting@arbinteractive.com for verification before responding or clicking any links.