Front Office Executive

1. Guest Relations and Service Excellence:

   • Welcome guests with warmth and professionalism, ensuring a smooth check-in and check-out experience.

   • Provide accurate information about Hotel facilities, activities, and local attractions.

   • Handle guest requests, inquiries, and concerns promptly and courteously, ensuring total guest satisfaction.

   • Maintain an approachable and friendly demeanor at all times, reflecting the resort’s image of personalized luxury service.

2. Operational Duties:

   • Ensure efficient operation of the Front Desk, following established policies and procedures.

   • Accurately manage guest accounts, billing and  payments.

   • Maintain up-to-date records of arrivals, departures, and guest preferences.

   • Assist in coordinating guest transportation, wake-up calls, and other front office services.

3. Communication and Coordination:

   • Liaise closely with Housekeeping, F&B, and other departments to ensure guest expectations are met seamlessly.

   • Communicate special requests and guest feedback effectively to relevant departments.

   • Attend daily briefings and contribute to creating a positive and collaborative work environment.

4. Presentation and Professional Standards:

   • Maintain a high level of grooming and personal appearance in accordance with resort standards.

   • Uphold confidentiality and professionalism when handling guest information and financial transactions.

   • Ensure the reception area remains organized, welcoming, and visually appealing at all times.

5. Sales and Guest Engagement:

   • Promote Hotel facilities, services, and special offers to enhance guest satisfaction.

   • Encourage guest feedback and ensure proper follow-up to continuously improve service quality.

Qualifications

• Bachelor’s degree in any field.
• Excellent communication and interpersonal skills.
• Ability to prioritise tasks and great organisational capabilities.
• Competency in managing time and solving everyday problems.
• Customer-oriented mindset with a passion for providing exceptional service.
• Fluency in English, French, and at least one other regional language.
• 1–2 years of experience in a similar job or other customer-facing roles.
• Proficiency in using computers and other office equipment.
• Willingness to work in a fast-paced environment with multitasking ability.
• Basic knowledge of Microsoft Office (MS Word and MS Excel).

Additional Information

WORK WITH CONSTANCE

🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.

• We believe in continuous learning and growth to help our teams achieve their full potential.
• A strong family spirit is part of our identity, we support and care for one another.
• We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
• Our passion for luxury hospitality is reflected in every detail of the guest experience.
• We are committed to environmental and societal contributions, integrating sustainability into everything we do.

🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.

🌿 Be part of a company that values people, innovation, and excellence.