Room Attendant
The Room Attendant is responsible for the cleaning and maintenance of rooms and everything it contains in order to maintain guests’ comfort, security and hygiene in a standardized manner. He is also responsible for cleaning materials, tools and pantries.
Duties and Responsibilities:
Responsibilities and duties for this position shall include but be unlimited to the following areas and activities.
- General cleaning of the room.
- Remove all dirty linen after departure of a guest and replace with unstained, undamaged, cleaned linen
- Remove all trash and traces of personal belongings of guest on departure from room
- Replace all bathroom amenities
- Fulfill additional guests requests ( extra bed, extra amenities or loaned items)
- Provide customer service as per the standards of the Constance group.
- Liaise with Housekeeping staffs to ensure that incoming guest’s requirements are met.
- Deal with all guests’ queries and complaints swiftly and efficiently.
- Check all electrical appliances (lamps, hair dryers, telephone, mini-bar, TV, air-con, safe etc…).
- Check all other technical aspects such as door lock, black out, shower, hot-cold water, wc flush, blinds, curtains etc…
- Manage stock of pantry and trolley.
- Adhere to the dress, appearance and conduct codes established by the hotel.
- Monitor the progress of trainees to keep the training Housekeeper informed.
- Adhere to Occupational Safety and Health Act, local health and safety codes, and company safety and security policy.
- Adhere to fire alarm or any emergency statutory procedures in the event of fire.
- Maintain at all times Health and Safety practices:
- Avoid hazardous habits such as placing javel water in an ordinary mineral water bottle
- Use the correct materials and equipment (EX: sprayers)
- Promote Energy efficiency & Environment, and identify improvement to support the Green Globe Policy.
- Report anything that may be considered a Health & Safety hazard.
- Report all accidents, however minor.
- Report anything or anyone suspicious to the Duty Manager immediately.
- Signing in and out for keys (cards).
- Returning all keys after work.
- Returning worksheet to office.
Qualifications
Qualifications:
- Middle or Secondary Education with minimum 1 year of experience in hotel industry
- Experience in luxury resorts or remote island locations is advantageous
- Excellent organisation and time management skills
- Superb customer service skills with ability to resolve guest complaints promptly and politely
- Detailed knowledge of, and compliance with, all housekeeping policies, procedures, and standards
- Fluency in English; knowledge of a second language is beneficial
- Experience using industrial cleaning equipment and products is desirable
Additional Information
WORK WITH CONSTANCE
🌿 Join a team where well-being, career development, and collaboration are at the heart of everything we do.
- We believe in continuous learning and growth to help our teams achieve their full potential.
- A strong family spirit is part of our identity, we support and care for one another.
- We offer international career opportunities, allowing you to develop within a renowned luxury hospitality group.
- Our passion for luxury hospitality is reflected in every detail of the guest experience.
- We are committed to environmental and societal contributions, integrating sustainability into everything we do.
🌿We want our team members to feel valued and supported, offering a work environment that encourages excellence, personal growth, and cultural diversity. By nurturing employee satisfaction, we create a positive mindset that naturally translates into exceptional guest service.
🌿 Be part of a company that values people, innovation, and excellence.