Functional Analyst

Te Whiwhinga mahi | The opportunity
We have the opportunity for a Functional Analyst to join our Technical Analyst Services Practice, supporting the University’s extensive portfolio of platforms, systems and services.

As a Functional Analyst, you will build on your existing expertise while deepening your understanding of product lifecycle management, stakeholder engagement, and technical configuration. This is not a desktop support role; it is a varied technology-facing hybrid of ensuring best-practices in system configuration, requirements analysis, process improvement, and customer experience. The role offers a broad scope, combining business process analysis, requirements gathering, technical problem-solving, and continuous improvement.

You will work collaboratively within an Agile environment, contributing to a high-performing team that values knowledge-sharing, professional growth and flexibility.

Key responsibilities include:

• Providing third-level technical support and delivering enhancements for high-impact, customer-facing technologies.
• Analysing enhancement requests to identify both technical and business requirements
• Collaborating with cross-functional technical and business teams to determine effective implementation approaches
• Discussing prototyping, testing, and deploying new system features, changes, and fixes
• Developing and maintaining knowledge content tailored to diverse audiences
• Engaging with stakeholders across varying levels of technical expertise and familiarity with Agile methodologies
• Participating in team planning to prioritise features, fixes, and continuous improvement initiatives

This is a full-time (37.5 hours/week) permanent position, with a salary range of $88,000 - $95,000 depending on skills and experience.

Please refer to the Position Description for more information.

Mō tō mātou rōpū | About the team
The Product Engineering team is made up of five technical Practices. These groups provide technical and process support to various strategic portfolios across the University's technology landscape These groups provide technical and process support to various strategic portfolios across the University's technology landscape.

Practice members are allocated into cross-functional hybrid agile delivery teams with Product Owners, across a number of business portfolios. In this role, you’ll be working with other Analysts in your delivery team, but not necessarily the whole FA Practice in your day-to-day business – though there’s plenty of opportunity to collaborate on Practice initiatives as well.

He kōrero mōu | About you
This role requires the ability to understand and respond to the needs of student-focused stakeholders. It calls for an inquisitive and collaborative mindset, along with a proactive approach to improving systems and processes. At Waipapa Taumata Rau | University of Auckland, knowledge‑sharing is central to how we work, and the successful candidate will help foster a supportive and growth‑focused team environment.

Important Skills | Nga Pūkenga Motuhake

• Experience in systems configuration or technical support
• Interest in, or understanding of, data and system flows
• Ability to create and maintain user and technical documentation
• Skilled in triaging and troubleshooting system or process issues
• Experience supporting or configuring systems of high user impact
• Capability in analysing and improving tools, workflows, and processes
• Experience working within a ticket/request management system

Additional Information

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand’s leading university and maintains significant computational, laboratory and analytic facilities. Auckland itself is frequently rated as one of the world’s most liveable cities. 

The University is committed to providing an excellent working environment through:

• Flexible employment practices (including working from home, flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks’ annual leave

In addition, we also offer career development programmes, discounted car parking, a generous parental leave allowance, childcare and a number of other discounts on internal and external services. 

For more information please visit Staff Benefits.

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. We employ more than 5400 academic and professional staff to support over 41,000 students, making us one of NZ’s largest employers.  

Me pēhea te tuku tono | How to apply

Applications must be submitted online, by the closing date of 15th March 2026 to be considered. Please include your cover letter and your CV highlighting how you can meet the skills and experiences detailed above.

Please reach out to Morgan Nicolasen morgan.nicolasen@auckland.ac.nz for more information about the role. Please note we are happy to answer your questions, but we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz