Group Administrative Assistant

Role: Group Administrative Assistant

Location: Liverpool HQ (North West, UK) – On-site (with hybrid working of one day per week available after successful completion of probation, subject to business needs)

Job Type: Full-time, Permanent

Salary: Competitive, based on experience + benefits + package

Security Clearance Requirements

Please note that holding current Security Clearance is not essential at the time of application, but eligibility is required.

This role requires the successful candidate to be eligible for Security Check (SC) clearance. To meet this requirement, applicants must:

• Have the right to work in the UK
• Have lived in the UK continuously for the past 5 years
• Not have spent more than 6 months outside the UK in total during that period
• Be willing to undergo security vetting as part of the onboarding process

About Us

Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom.

The group is multi-functional with a large portfolio of B2B products and services.

Our ecosystem is made up of:

Voixtel, secure communications and voice platforms for regulated and critical environments.

IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world-class secure internet capabilities enhancing productivity across diverse skillsets and organisations.

Vestigo Consulting is our training and consultancy company, tailored around specialist sector-specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments.

Collaboraite is a bleeding-edge company that provides our Data and AI capability. A collaborative partner for designing user-centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching.

Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.

The group provides bespoke, secure, user-centric products fuelled by deep technical knowledge advanced data and analytical skills.

We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward-thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world-leading enterprise product sets.

Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world.

About You

• You’re an organised, approachable, and reliable administrator who enjoys variety in your role and takes pride in keeping things running smoothly.
• You’re comfortable juggling multiple priorities, working with different teams, and dealing with people at all levels of the business. You don’t need to know everything on day one, but you’re proactive, solutions-focused, and happy to take ownership of tasks once trained.
• You enjoy being office-based, like working in a people-facing environment, and understand the importance of professionalism, discretion, and attention to detail.

About the Role

We are looking for a Group Administrative Assistant to join our Shared Services function, based at our Liverpool HQ in the North West.

This role plays a key part in keeping the office and wider business running smoothly day to day. You’ll provide administrative and coordination support across Shared Services, including HR, Talent Acquisition, Finance, and Contracts & Commercial, while also supporting front-of-house activity and office operations.

The role is primarily office-based, particularly during probation, due to front-of-house and operational responsibilities. Following the successful completion of probation, hybrid working (one day per week from home) may be available, subject to business needs.

This position requires the successful candidate to be eligible for and able to obtain UK Government Security Clearance (SC).

Key Objectives

• Provide high-quality administrative and coordination support to the Shared Services teams
• Ensure the smooth day-to-day operation of the Liverpool office and front-of-house experience
• Support internal teams with scheduling, communication, travel, and event coordination
• Maintain accurate records, documentation, and office systems
• Contribute to a welcoming, organised, and professional working environment

What Success Looks Like

• The office runs smoothly, visitors are welcomed professionally, and issues are resolved promptly
• Shared Services teams feel supported and can rely on you for timely, accurate admin support
• Meetings, travel, and events are well organised with minimal last-minute issues
• Information is handled confidentially and accurately
• You are trusted to manage your workload independently while knowing when to escalate

Requirements

What We’re Looking For

• Willingness and ability to work on-site at our Liverpool HQ
• At least 12 months relevant admin experience
• Eligibility to obtain and maintain UK Government Security Clearance (SC)
• A flexible, hands-on approach to administrative work
• A professional attitude and strong sense of responsibility

Essential Experience & Skills:

• At least 12 months’ experience in an administrative, office support, or front-of-house role
• Experience coordinating meetings, diaries, or office activities
• Strong written and verbal communication skills
• Confidence using Microsoft Office (Outlook, Word, Excel)
• Ability to manage multiple tasks and priorities effectively
• Experience handling confidential or sensitive information appropriately

Desirable (Not Essential)

• Experience supporting HR, recruitment, finance, or shared services teams
• Exposure to booking travel or coordinating events
• Familiarity with HR systems, ATS platforms, or internal business systems
• Basic knowledge of Health & Safety processes
• Interest in wellbeing, engagement, or acting as a Mental Health First Aider

Soft Skills & Behaviours

• Highly organised with strong attention to detail
• Professional, approachable, and customer-focused
• Calm and adaptable under pressure
• Proactive and solutions-focused
• Comfortable working independently and as part of a team
• Willing to learn and develop new skills

Benefits

• Private Medical
• Inclusive Culture: Enjoy an inclusive culture and environment.
• Holiday: Generous holiday allowance.
• Learning: Access to continuous learning and development opportunities.
• Bonus Potential: Bonus potential based on performance and business-related factors.
• Discounts: Discounts on a wide range of products and services.
• Pension: Pension scheme contributions.
• EV Car Scheme
• Hybrid Working Policy
• More Benefits: Explore additional benefits on our career site.

How to Apply

Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support.

Candidates who are successful will be required to undergo relevant security checks.

Our Process

Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have. If all goes well, the team will share your profile with the hiring manager for review. Our interview process is tailored to each role but typically the first half of the process is run remotely with a final stage on-site.

For this position, you can expect a two-stage interview process:

1st stage - An informal 30-minute video call with the hiring team to discuss your skills and relevant experience. This is an excellent opportunity to learn more about the role and ask any questions.

2nd Stage – A 60-minute formal interview on-site where you can expect both competency and technical questions.

As an inclusive employer, please inform us if you require any reasonable adjustments.

Equal Opportunities

Here at TIG we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.