Guest Service Representative - Substitute
Become a Substitute Guest Service Representative at Tricoci University!
About Tricoci University:
At Tricoci University of Beauty Culture, we pride ourselves on offering exceptional beauty education while fostering a welcoming environment for both students and guests. Our mission focuses on empowering our students with the skills and knowledge they need to thrive in the beauty industry.
Position Overview:
As a Substitute Guest Service Representative, you will play a crucial role in providing support during peak periods or staff absences. Your exceptional customer service skills will help ensure a positive experience for guests and a smooth operation at our campus.
Key Responsibilities:
- Warmly greet guests and students upon arrival, providing assistance as needed.
- Manage incoming phone calls and inquiries, offering information about our programs and services.
- Assist with scheduling and confirming appointments for beauty treatments and consultations.
- Keep accurate records of client interactions, appointments, and other relevant information.
- Resolve any guest concerns or issues promptly and professionally.
- Collaborate with team members to maintain an efficient and welcoming atmosphere.
- Perform various administrative tasks to support the smooth running of operations.
Why Work With Us?
- Become part of a leading institution dedicated to beauty education and student success.
- Enjoy a supportive work environment that values teamwork and collaboration.
- Flexible scheduling options to accommodate your personal availability.
- Opportunities for growth and development within the beauty industry.
- Employee discounts on beauty services and products.
Requirements
Qualifications:
- High school diploma or equivalent; additional training in hospitality or customer service is a plus.
- Previous experience in customer service or guest relations preferred.
- Strong verbal and written communication skills.
- Excellent organizational abilities and the capacity to multitask.
- Proficiency in Microsoft Office Suite; familiarity with CRM systems is a plus.
- A positive attitude and the desire to assist others.
- Flexible availability, including weekdays, evenings, and weekends, based on operational needs.
Benefits
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $15.00 and $16.20/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Job Description may be written with the assistance AI