Guest Service Representative- Substitute
Become a Substitute Guest Service Representative at Tricoci University!
About Tricoci University:
At Tricoci University of Beauty Culture, we pride ourselves on providing top-notch beauty education while ensuring a welcoming atmosphere for our students and guests. Our mission is centered around enriching lives through the art and science of beauty.
Position Overview:
As a Substitute Guest Service Representative, you will play a crucial role in delivering exceptional customer service during peak times or when regular staff members are unavailable. Your friendly demeanor and commitment to guest satisfaction will help create a positive experience for everyone who interacts with our university.
Key Responsibilities:
- Greet guests and students in a friendly and professional manner.
- Manage incoming calls and respond to inquiries about our programs and services.
- Assist with scheduling and confirming beauty service appointments.
- Maintain up-to-date and accurate records of guest interactions.
- Address guest concerns efficiently and empathetically.
- Collaborate with the team to ensure a seamless guest experience.
- Undertake administrative tasks to support the operational needs of the university as required.
Why Work With Us?
- Be a part of a reputable institution that emphasizes education and professional growth.
- Enjoy flexible scheduling options that cater to your availability.
- Work in a supportive team environment that encourages collaboration.
- Opportunities for training and advancement within the beauty industry.
- Receive exclusive discounts on beauty services and products.
Requirements
Qualifications:
- High school diploma or equivalent; further education in hospitality or customer service is advantageous.
- Previous experience in customer service or related fields is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational abilities and time management skills.
- Proficiency in using Microsoft Office Suite; familiarity with CRM systems is a plus.
- A positive, proactive attitude and readiness to assist where needed.
- Flexible availability to work on weekdays, evenings, or weekends as required.
Benefits
- Generous Paid Time Off
- 401K Plan
- Access to Continuing Education Units (CEU) Classes
- Complimentary Services at our Student Clinic
- Product Discounts
- Opportunities for Career Advancement
- A Rewarding and Dynamic Work Environment
In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $14.00 and $15.00/hr. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.
Job Description may be written with the assistance AI