Hardware Services Lead Specialist
- 7x24x365 Support
- Perform physical site planning for all computer equipment to be installed or de-installed at the ITO Data Center.
- Coordinate floor space and electrical power requirements between the SBU and facilities department
- Review, finalize, and signoff on hardware components to be acquired to fulfill IMACs
- Receive and inventory equipment to be installed in the data center and arrange for shipping of equipment out of the data center
- Perform mainframe and midrange computer processor, tape, network, and disk hardware installs/de-installs, moves, adds, changes (IMACS)
- Provide connectivity to installed mainframe and midrange computer processor, tape, network, and disk hardware as required
- Maintain CMDB and perform audits
- Coordinate vendor hardware and circuit installations
- Support/perform hardware break/fix activities
- Assist vendors with hardware problem determination
- Vendor management escalation and escort when applicable
- Provide off hours facility engineering support
- Provide internal and external audit support
- Attend internal and client meetings to provide support for hardware related inquiries
- Support all physical transitions including organic and new business
- Maybe be asked to assist in loading of images or configurations on certain equipment during the install process
Primary duties and responsibilities include, but are not limited to:
- Installing hardware in the data center
- Maintaining hardware related output queues (incident, service request, change)
- Basic and in depth troubleshooting (incident management) of hardware related problems
- Assist in maintaining CMDB and hardware inventory for site services
- Provide shipping and receiving support and assist other team members
- Vendor management at the site – escalations, escort, assistance in troubleshooting
- Escalation of incidents and problems to management
- Assists in the overall hardware planning at the site level
- Mentors and trains other hardware services associates
- Assist in the development/maintaining of best practices and procedures for the team
- Help develop detailed plan for hardware installation
- Assist engineering support with configuration of hardware
- Provides site services audit compliance support
- Assists in procurement, pricing, ordering of hardware related supplies
- Insure proper 24/7 coverage is maintained
- Develops data center best practices processes and procedures
Qualifications
- 3 years of hardware experience in a data center environment
- Experience working in a 24X7 support environment
Additional Information
- 401k match
- Medical
- Paid vacation
- Paid holidays
- Paid training
- Great career opportunity in "World Class" company