Head of Digital Trading & Merchandising
About us.
We’re the team behind digital retailer Very.
Our purpose, helping families get more out of life, powers everything we do.
And we want our people to get more out of life too! If you’re high-performing, ambitious and make the most of every opportunity, we want to hear from you. In return, you’ll enjoy heaps of flexibility, great perks and benefits, and the freedom to be yourself, keep learning and take your career wherever you want it to go.
If you love making a difference, you’ll love making it sparkle for millions of Very customers. ✨
About the role.
We’re looking for a Head of Digital Trading and Merchandising who’s excited to shape the future of how customers discover and shop with us. Reporting to the Digital Director, you’ll take the lead on all digital trading and merchandising across our websites and app. You’ll own revenue delivery, champion onsite performance, and bring a strategic yet hands-on mindset to a fast-paced, high visibility area of the business.
You’ll spot opportunities others might miss, use insight to drive action, and inspire confident, connected decision-making. This role is all about making every customer journey feel simple, relevant and full of possibility.
What you’ll be doing:
- Deliver revenue targets and budget expectations
- Lead all onsite trading and merchandising activity to maximise commercial performance
- Continuously improve conversion rate in line with agreed targets
- Build and refine processes that support smart, data led merchandising and trading decisions
- Recruit, coach and develop a high performing team
- Translate data into clear stories and share meaningful insight with stakeholders
- Oversee workflow across the team including request tracking, prioritisation and approvals
- Anticipate future needs in people, tech and ways of working, and design practical solutions
- Drive continuous optimisation through experimentation, testing and data led improvements
About you.
Technical expertise
- Proven experience in digital trading and merchandising within a digital retail environment
- Deep knowledge of merchandising principles, tools and best practices
- Strong proficiency with analytics and optimisation platforms such as GA4, Power BI, Content Square, Similarweb, Celebrus or Appsflyer
- Confidence turning data into actionable insights and compelling storytelling
Leadership and behaviours
- Experienced people leader with a passion for coaching and developing highperforming teams
- Brilliant communicator who can influence at every level
- Strong stakeholder management skills across varied teams and seniority levels
- Commercially minded, action oriented and energised by a fastmoving digital retail environment
- Comfortable driving change at pace and embedding new ways of working
Qualifications
- Relevant experience in ecommerce, digital trading, merchandising or digital product environments
- Additional training in analytics, CRO or merchandising tools is a bonus
Some of our benefits
- Flexible, hybrid working model
- Inclusive culture and environment, check out our Glassdoor reviews
- £10,000 flexible benefits allowance to suit your needs
- 30 days holiday + bank holidays
- LinkedIn learning access
- Up to 25% discount on Very.co.uk
- Matched pension up to 6%
- More benefits can be found on our career site
How to apply
Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.
What happens next?
Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.
You can expect a two-stage interview process for this position:
1st stage - A 45-60 minute video call with the hiring team to discuss your skills and relevant experience. This is a great opportunity to find out more about the role and to ask any questions you may have.
2nd Stage – A one-hour formal task based interview where you can expect both competency and technical questions.
3rd Stage - A 30 minute interview with our Chief Customer Officer.
As an inclusive employer please do let us know if you require any reasonable adjustments.
If you'd like to know more about our interviews, you can find out here.
Diversity, inclusion and equal opportunities
We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talentacquisition@theverygroup.com. We’ll be happy to support you.
We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.