Shift Manager

Internal use only – Grade I

About us

We are The Very Group and we’re here to help families get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love. We’re just as passionate about helping our people get more out of life too; building careers with real growth, a sense of purpose, belonging and wellbeing.

About the role

The Role will be responsible for planning weekly and daily volumes in line with stock flows, Budget / Forecast, effective allocation of resources working in partnership with all other process managers on shift.

Maintain accurate stock files on the warehouse management system and supply accurate information via the support roles to the customer and on-site senior management team.

First line management of teams communicating and resolving operational issues and continuous improvement.

The role will be split into the following areas.

Leadership:

• Responsible for a small team of Operatives within their defined process.
• Ensure efficient processes are in place and staff are trained to the required standard.
• Communicate effectively with all internal and external customers.
• Ensure robust succession planning.
• Mentor and coach colleagues within their team

Nature and Area of impact:

• Liaise with customer and make sure all requirements are met effectively and on-time.
• Act as first point of contact for any customer enquiries.
• Support Department Operations Manager in development of the commercial relationship

Budget/Financial:

• Responsibility for the operational staffing and operational admin budget on shift.
• Manage the P.I targets for area of responsibility and drive efficiencies up and lost time down.

Key Responsibilities

Provide an efficiently run section responsible for achieving performance targets and KPI’s

• Responsible for the Health and safety of work areas.
• Accurate completion of Return-to-work documents of staff reporting to them on shift.
• Managing staff performance through the company policies adhering to set Service Level Agreements.
• Manage production and interpretation of KPI’s and other statistical information and ensure data is submitted on time.
• Provide period review financial / KPI reports relating to area of responsibility in KPI’s to the Operations Manager.
• Achieve the department KPI’s and continually strive to improve year on year performance.
• Be part of any project team when introducing new systems of work within the operation / business,
• Housekeeping and effective management of WMS to drive stock and operational efficiencies.
• Liaise with internal and external customers.
• Support the Operations Manager as part of the department team to maintain effective stock control.
• Responsibility for the integrity of stock received, Picked / Dispatched and Returned so accurate data is visible on the WMS.
• Maintain high levels of stock accuracy.
• Report any influences which affect performance or are outside normal operating practices.
• Compliance to all SLA’s and contractual KPI’s.
• Effective management of operational processes and review in line with changes and strategy i.e., business core values.
• Provide an administration service to ensure compliance to service levels, company and legislative requirements, to support the Operations Manager in the optimisation of available warehouse space.
• Carry out any other duties as required to support colleagues or the company when needed.

About you

• Compliance to all SLA’s and contractual KPI’s.
• Previous experience working in a warehouse environment
• Previous experience working a Supervisory or Managerial role.
• Ability to monitor and improve staff performance against targets in a busy environment.
• PC literate (Microsoft Office).
• Excellent verbal and written communication skills.
• Ability to deal with multiple tasks and to prioritise work of others.
• Able to make judgemental decisions regarding safety and operational issues.

Some of our benefits

• Inclusive culture and environment, check out our Glassdoor reviews
• £250 flexible benefits allowance to suit your needs
• 27 days holiday + bank holidays
• Udemy learning access
• Bonus potential (performance and business-related)
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.  

What happens next?

Our talent acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review. Our interview process is tailored to each role and can be in-person or held remotely.

You can expect a one-stage interview process for this position:

First Stage - A one-hour formal interview where you can expect both competency and technical questions.

As an inclusive employer please do let us know if you require any reasonable adjustments.

If you'd like to know more about our interviews, you can find out here.

Diversity, inclusion and equal opportunities

We’re building a culture of everyday inclusion, and welcome applications from anyone who believes they can do the job. We don’t discriminate based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

We want our recruitment process to be accessible to everyone. If you need reasonable adjustments to apply, interview, or perform a role, let us know via talentacquisition@theverygroup.com. We’ll be happy to support you.

We’re proud to be a Disability Confident Committed Employer and have nine brilliant colleague networks - including DAWN (Disability Awareness at Very) and Think (Neurodiversity at Very) - that are helping us make Very an even more inclusive place to work.