Head of Strategy and Operations

Company: Torch Dental

Location:New York, NY

Reporting To: Yassine Boukadoum, CEO

About Torch:

Torch is a rapidly growing marketplace that has raised over $50 million from top VCs including Bessemer Venture Partners, American Express, Health Velocity Partners, Felicis and FJ Labs. Torch is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and helps them secure the best products at the right prices.

We’re a close-knit and diverse team who work together everyday to solve real-world problems. Our culture is highly collaborative and celebrates diversity of backgrounds and thought. Our founding team has experience from Blackstone, SmartAsset, Dropbox, and Datadog, from schools including Harvard and MIT. We’re working to create better solutions to help healthcare professionals succeed, and we’re looking for people like you to help bring them to life!

About The Role

Torch is seeking an experienced, analytical and energetic leader who has a track record of building high performing, customer obsessed and data driven teams. In this role you will own strategy development and execution of operations to drive and enable growth of Torch’s rapidly scaling marketplace. You will interface with stakeholders across departments, improve complex processes and solve for the highest leverage initiatives to streamline Torch’s operations. This professional should strategically approach identifying Torch’s growth bottlenecks and has the mandate to implement impactful solutions. 

What You Will Do

Own the end-to-end operations of Torch’s marketplace including operations, support and transformational initiatives with suppliers:

• Manage, hire and train a best-in-class team that is customer and data obsessed

• Develop high standards for execution by evolving and owning KPIs 

• Lead strategic cross functional initiatives that drive high leverage business KPIs

• Plan and implement the operational processes that will enable Torch’s next leg of growth 

• Develop strategic cross-functional initiatives with Product, go-to-market and sales that align Torch’s organization to create a cohesive experience for our doctors

About You

• A proven, strategic operator who has experience in a high growth environment (marketplace or vertical software preferred) 

• A strategy mindset and an analytical problem solver who is willing to dig in to find the best solutions (former top tier consulting, i-banking or PE professionals do well in this role)

• Excellent people manager with a team first approach; has led a rapidly growing team

• Ability to balance many initiatives with differing requirements and expectations

• Has a bias for action and is comfortable in a fast-paced, work environment

• Energized by maximizing impact and working with a diverse group of sharp, motivated teammates to solve the unique challenges of tomorrow

• 7+ years of work experience

Compensation and Benefits

• Competitive salary and equity package based on experience

• Best in class medical and dental insurance

• Commuter benefits

• Flexible parental leave

• 401K retirement savings plan

• Flexible vacation policy; perform well and take time when you need it

• Collaborative and fun culture filled with team events and outings with our diverse team

• Opportunity to get in early and work directly with the founders of a rapidly growing company