HR & Operations Coordinator

What we believe

In the past few years, private equity investors have invested more than a trillion dollars in software and tech-enabled companies. And in many cases, the underlying tech is the greatest enabler to the business strategy. But has the approach to govern technology value creation caught up to the magnitude of the risk?

We believe a better way is possible – a more programmatic, proactive approach to actively manage technology throughout the investment lifecycle – and that’s what we do.

Our role

We know that technology can create truly transformative change, and its role in business is only growing. Crosslake is here to support the changemakers and help them buy, build and run better technology.

What we value

You could be a good fit for Crosslake if you see yourself reflected in our guiding values:

Service. We effect change by empowering others.

Curiosity. We believe great advice starts with deep understanding.

Credibility. Our expertise is earned and proven.

Commitment. It’s our privilege to serve clients in their critical moments.

Creativity. We are inspired by the constant pursuit of better.

Overview

We are seeking an organized, proactive Human Resources & Operations Coordinator to support our Human Capital team and Charlotte office operations.  Reporting to the Vice President of Human Capital, this role will assist with day-to-day HR administration while also supporting general office management and select executive administrative tasks.

This individual will play an important role in supporting the effective coordination of employee lifecycle processes and ensuring the smooth execution of day-to-day HR operations.  They will provide essential support to the US HR team, serving as a point of contact for employee inquiries and assisting with the administration and coordination of HR policies, processes, and programs.  The individual will also provide light coordination support to the EMEA HR team, as needed.

The ideal candidate is detail-oriented, resourceful, and comfortable balancing HR coordination, administrative responsibilities, and office operations, with a strong focus on organization, follow-through, and execution in a fast-paced environment.

HR Support & Coordinator

• HR Coordination: Track and follow up on key HR and operational tasks to ensure timely completion and nothing falls through the cracks
• HR Administration: Maintain employee records and data management. Assist in the preparation and distribution of reports, policies, and procedures. Ensure the smooth operation of HR systems.
• Employee Onboarding: Coordinate onboarding processes to ensure a smooth transition for new hires
• Payroll & Benefits: Support compensation and benefits administration, including processing changes to payroll and assisting with benefits enrollment and communication.
• Performance Management: Support coordination of the annual performance review cycle, including tracking timelines, documentation, and communications.
• Compliance & Legal: Support HR compliance processes and documentation to ensure accuracy and consistency. 
• HR Projects: Provide administrative and coordination support on HR projects and initiatives.
• Employee Inquiries & HR Inbox Management: Monitor and manage HR inboxes, respond to routine employee inquiries, and route questions or issues to the appropriate team members as needed.

Office Operations & Administrative Support

• Manage day-to-day operations of the Charlotte office to ensure a well-organized and functional workspace
• Order and maintain office supplies and equipment
• Coordinate office vendors and manage office maintenance, including landlord communication as needed
• Support meeting logistics for leadership or internal team meetings
• Help support team lunches or office coordination when required

• A degree in Human Resources, Business Administration, or a related field is preferred.
• 2-5 years of experience in HR coordination, HR administration, office management, or a similar role.
• A familiarity with US employment practices and HR processes preferred.
• Excellent communication and interpersonal skills, with the ability to build relationships across all levels of the organization and work effectively across cultures and time zones.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proactively track and follow up on tasks to ensure deadlines are met and priorities are executed efficiently
• Adeptness at handling sensitive and confidential information with discretion.
• Strong organizational and time-management skills, with the ability to manage multiple priorities effectively.
• Proficiency in Microsoft Office Suite and HRIS systems (Paylocity familiarity preferred)