Head of Support
About Our Company: EyeTell is a new startup brought to you by Chad Hurley, the Co-Founder and former CEO of YouTube. We are building something new at the intersection of AI and mixed media and are looking for a Head of Support to join our small team. You will be joining at the ground floor, which is an exciting time! However, because of this, we expect teammates to be in the office most of the time, so if you seek remote-only or remote-mostly, this is not the droid you are looking for.
Job Summary: You will design and build the support infrastructure that ensures EyeTell users have a seamless and positive experience as we scale.
Responsibilities:
Establish the support department from scratch, including choosing CRM and helpdesk tools.
Build and lead a team of support specialists as the user base grows.
Identify recurring user issues and collaborate with engineering to resolve performance bottlenecks.
Develop training materials and documentation for both users and internal staff.
Qualifications:
10 years of experience in customer success or support, with 3+ years in a leadership role.
Experience with modern support tools (Zendesk, Intercom, etc.).
Excellent problem-solving skills and a user-first mindset.
Benefits: Competitive salary and benefits; free lunch in the office; chance to make a significant impact on a growing company.