Help Desk Services Associate

Job Description:
This is an entry level position, requiring proficient computer skills, previous help desk position experience is not required but useful. Candidates recently graduated with IT backgrounds are also desired.
Responsible for providing technical support, laptop, desktop, printer, ATM and network connectivity issues as well as applications throughout the Corporate and Retail Bank Enterprise. The position’s focus is on technical phone support to our internal Workforce. The Technology Service Desk hours of operations range from Monday through Friday 24 hour support. And Saturdays and Sundays from 8:00am to 10:30pm. Individuals for this position may work second shift and weekends.

Qualifications

Mandatory:
IT Associates, Bachelor’s degree or IT Certification
•    1 to 3 years’ experience in a Helpdesk or Customer Service environment
•    Effective telephone skills
•    Effective communication skills
•    Strong knowledge of standard PC hardware/software/operating systems used by Corp and its subsidiaries
•    Ability to make sound decision based on logical reasoning
•    Commitment to team concept
•    Effective problem determination skills
•    Effective listening skills
•    Ability to work in a fast paced & high volume environment