Housekeeping Operations Manager

Additional Information

What you can expect from us

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About the Company

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

The role

Crown Sydney is seeking an experienced Housekeeping Operations Manager with a demonstrated background in luxury hotel operations to support smooth and productive performance in the iconic Sydney property.

Reporting into the Director of Housekeeping, this role will see you leading an in-sourced housekeeping team, driving operational excellence and ensuring all guest rooms are consistently presented and maintained to the highest standard. As one of the largest departments in the hotel operation, you’ll mentor and support a team of 150+ team members, made up of Supervisors, Coordinators, General Services Attendants and Room Attendants.

This is a key role where you’ll be expected to deliver strong performance in room cleanliness and hygiene, operational safety, as well as meeting and exceeding guest satisfaction scores (NPS). You’ll oversee workflow coordination and maintain strong collaboration and clear communication with other hotel departments to ensure a seamless guest experience 24/7.

This role requires previous or current experience managing a housekeeping team within a high-volume luxury environment and ability to lead effectively in a fast‑paced, guest-facing setting. Due to the operational needs of the business, you’ll need to work across a fixed roster - which includes weekends and evening requirements as required.

Some of the key responsibilities will involve:

• Enhancing operational standards, processes and effectiveness with a commercial lens
• Managing feedback and implementing satisfaction initiatives that target and enhance elevated guest experiences
• Coordinating daily operational workflows and resources to ensure efficient operational activity and the consistent achievement of department productivity targets
• Promoting a safe working environment by upholding WHS standards, including identifying hazards and assisting with injury management and return‑to‑work processes
• Building team skills and capability through effective onboarding, coaching and ongoing training
• Creating a positive, inclusive, engaging and high‑performing workplace culture through your leadership

You’ll bring:

• Relevant leadership experience in housekeeping operations within a busy hotel environment
• Ability to lead, influence and motivate a diverse team, with demonstrated people‑management skills
• Professionalism and communication skills to work with all levels of staff and senior leaders
• Capability to multi-task without compromising on detail, whilst remaining composure under pressure
• Excellent time-management and organisational skills to manage competing priorities and stakeholder expectations
• Excellent team-work and collaboration skills, with a commitment to luxury standards and integrity

What we offer you:

• Chance to play a key leadership role within Housekeeping for a luxury hospitality brand
• Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property
• Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth
• Chance to take part and be rewarded in Crown’s group-wide recognition and awards program
• Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees
• Access to discounts with our corporate partners – including tickets to events, performances and more

To be considered, you must have permanent and unrestricted Australian working rights. Interviews may take place prior to the advertising closing date of Sunday 8 February 2026 - so apply now!