HR Administrator / HR Officer

About nGeneration

nGeneration is a specialist IT Maintenance and Support business, partnering with clients across the hospitality and retail sectors. Our success comes from combining technical expertise with a people-first culture. We’re passionate about creating a workplace where employees feel supported, valued, and empowered to thrive. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as repairs, support hub (service desk), staging and warehousing. All the 'behind the scenes' staff are based at the HQ location.

The Role

We are looking for a HR Administrator to join our growing business and support the day-to-day delivery of core HR processes. Working closely with the CEO, COO, Director of Operational Services and our Asset Manager and wider leadership team, you’ll play a key role in ensuring HR administration is accurate, compliant, and well organised.

This is a hands-on, varied role ideal for someone with strong HR administration experience who enjoys supporting employees and managers in a busy, fast-moving environment.

Key Responsibilities

• Maintain and update employee records, HR systems, and personnel files
• Support the administration of HR policies, contracts, and documentation
• Manage recruitment administration, including right-to-work checks, offer letters, and contract preparation
• Coordinate onboarding and leaver processes to ensure a smooth employee experience
• Provide first-line HR support for employee and manager queries, escalating where appropriate
• Assist with employee relations processes, including meetings, note-taking, and documentation
• Support absence, holiday, and training records to ensure compliance and accuracy
• Prepare HR reports and data for internal use
• Ensure confidentiality and GDPR compliance at all times

About You

We’re looking for someone who is:

• Knowledgeable & credible — confident in employment law and HR best practice
• Trusted & approachable — able to support both employees and managers with sensitive issues
• Organised & methodical — capable of managing multiple HR processes consistently
• Detail-focused — ensuring accuracy in documentation, payroll, and compliance
• Proactive & solutions-driven — someone who spots risks and finds practical ways forward

SALARY: £28,000 to £30,000 per annum depending on qualifications and experience.

JOB TYPE: Full-Time, Permanent

TYPICAL WORKING HOURS: Monday to Friday 9:00 to 17:30 with a 1 Hour break through out the day. Candidate should be advised that they may have to work different hours as and when required by the business.

OFFICE LOCATION: Vaughan Park, Tipton, DY4 7UJ

Requirements

• Previous experience in an HR Administrator or HR Assistant role
• Good working knowledge of UK HR administration processes and basic employment legislation
• Strong IT skills, particularly Microsoft 365 (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• CIPD Level 3 or 5 (or working towards) preferred, or equivalent practical experience
• High attention to detail and a professional approach to confidentiality

Benefits

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore, in addition to the company van and fuel card, we offer a comprehensive range of benefits. These include:

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus.
• Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.