People Manager

About nGeneration

nGeneration is a specialist IT Maintenance and Support business, partnering with clients across the hospitality and retail sectors. Our success comes from combining technical expertise with a people-first culture. We’re passionate about creating a workplace where employees feel supported, valued, and empowered to thrive. nGeneration also boasts a brand-new '20,000' sq ft HQ facility based in Tipton, in the Midlands, that is the central base for all the company's other activities, such as repairs, support hub (service desk), staging and warehousing. All the 'behind the scenes' staff are based at the HQ location.

We are looking for an experienced People Manager to join our team and take ownership of all core HR functions. This role will work closely with our People Manager and Fleet & Facilities Manager to ensure our people, policies, and culture are aligned with business growth.

The Role

As HR Manager, you’ll be responsible for ensuring compliance with employment law and best practice, while also driving initiatives that enhance employee engagement and performance. You’ll manage all core HR processes, from recruitment compliance to employee relations, and act as a trusted advisor to managers and staff.

This is a hands-on role with real influence, ideal for someone who thrives in a growing business and wants to make a tangible impact.

Key Responsibilities

• Own and maintain HR policies, contracts, and procedures in line with employment legislation
• Oversee recruitment compliance: right-to-work checks, offer letters, contracts
• Support and advise managers on employee relations (disciplinaries, grievances, performance management)
• Lead the performance review process and ensure consistency across teams
• Track training compliance and support employee development initiatives
• Act as the point of escalation for HR queries raised by other managers
• Provide HR reporting and insights to the leadership team

About You

We’re looking for someone who is:

• Knowledgeable & credible — confident in employment law and HR best practice
• Trusted & approachable — able to support both employees and managers with sensitive issues
• Organised & methodical — capable of managing multiple HR processes consistently
• Detail-focused — ensuring accuracy in documentation, payroll, and compliance
• Proactive & solutions-driven — someone who spots risks and finds practical ways forward

SALARY: £37,500 to £40,000 per annum depending on qualifications and experience.

JOB TYPE: Full-Time, Permanent

TYPICAL WORKING HOURS: Monday to Friday 9:00 to 17:30 with a 1 Hour break through out the day. Candidate should be advised that they may have to work different hours as and when required by the business.

OFFICE LOCATION: Vaughan Park, Tipton, DY4 7UJ

Requirements

• Previous HR management experience, ideally within a growing SME
• Strong knowledge of UK employment law
• Experience in employee relations casework (grievances, disciplinaries, etc.)
• Excellent communication and influencing skills
• Excellent IT Skills, specifically the Microsoft 365 Package
• CIPD Level 5 (or equivalent experience) as a minimum; Level 7 desirable
• Attention to detail is essential in this role

Benefits

Benefits: We highly value our employees and understand the importance of work-life balance and job satisfaction. Therefore we offer a comprehensive range of benefits. These include:

• Training: We believe in continuous learning and growth. That's why we provide training opportunities to enhance your skills and knowledge, empowering you to excel in your career journey with us.
• Annual Performance Bonus: We recognize and reward the exceptional contributions of our employees. Based on your performance and achievements, you will be eligible for an annual performance bonus.
• Company Events and Team Parties: We believe in fostering a vibrant and collaborative work culture that celebrates our teams' achievements and builds strong bonds between colleagues. Throughout the year, we organise exciting company events, team parties, and team-building activities.