HR and Patient Administrator
Who are we?
Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country.
We’re proud to have been certified as a Great Place to Work for the third year running and listed among the UK’s top 30 Best Workplaces™ for 2026 — recognition that reflects how colleagues feel about working here.
Our Purpose is to change lives through better sight and eye health, and our Vision is to end avoidable sight loss in every community we serve; we live our values every day — Commercial, Courageous, Compassion, Collaborative and Curious.
Role overview
We have an exciting opportunity for an HR and Patient Administrator to join us at our clinic in Welwyn Garden City, Hertfordshire. We anticipate that half your time will be spent on HR duties and half on administration tasks, but this will vary depending on the needs of the service.
It is a varied role, and you will support the efficient running of the HR service, undertaking a wide range of duties including recruitment, payroll and maintenance of the HR system (BambooHR).
You will manage the full recruitment process, deal with routine HR queries, maintain employee records, coordinate induction and mandatory training. You will also provide administrative support with HR processes such as performance, absence, disciplinary and grievance issues.
You’ll ensure a high degree of accuracy in the HR Information System and ensure clinical registrations are monitored and updated in a timely manner. You'll also coordinate compliance documentation, contributing towards CQC and H&S preparedness.
From a Patient Administration perspective, you will work as part of a team to deliver an effective administrative service to the clinic, with a focus on our private patient service. This part of your role will include ensuring that clinics are set up, appointments are full utilised and that outcomes are recorded and filed.
Our clinics are busy so you will need to be able to work in a fast paced and changing environment. Every day with us is different; you will need great organisational skills as you will be juggling multiple tasks and working to deadlines while maintaining accuracy. We’re looking for someone who is a good team player, with an adaptable, flexible approach and a willingness to learn.
What skills and experience do I need?
You’ll have previous experience working in a HR role within a healthcare or other regulated industry and having obtained CIPD Level 3 would be advantageous but not essential.
Ideally, you’ll have some payroll experience along with experience of administering pre-employment checks. You’ll also have extensive experience of using a HR Information System to maintain up to date and accurate employee information as well as utilising its reporting functions. In addition, you will be a competent user of all Office 365 programmes.
Your exceptional administration and communication skills along with your ability to adapt your approach to different situations will be key to succeeding in this role.
What we’re offering
- A salary of up to £30,000 depending upon experience
- 25 days annual leave pro-rata plus one day birthday leave plus bank holidays
- A company pension scheme
- Access to a range of benefits including free eye tests, discounted or free glasses, death in service cover and the blue light discount scheme
- An environment where your learning and development is supported through a range of various learning tools and courses.
- Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
- A bright, spacious and modern working environment, built to the highest standards
If you would like to request a job description, please contact joinus@newmedica.co.uk.
Closing date 10th April
Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and an enhanced Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.
Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.