HRIS Analyst - Workday
COMPANY OVERVIEW
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
THE TEAM & ROLE
Zuora’s Corporate Operations organization serves as the backbone of our internal technology ecosystem, building digital experiences that connect teams, align business priorities, and strengthen collaboration company-wide. Taking a cloud-first, AI-enabled approach, we empower our global ZEOs with modern tools and self-service solutions that drive productivity, scalability, and agility - all while upholding the highest standards of security and compliance.
Within Corporate Operations, the Business Applications team designs, implements, and optimizes the systems that power Zuora’s Finance, Accounting, Procurement, Legal, and Human Resources functions. Reporting to the Senior Business Systems Manager of Digital Workplace Experience, this team partners closely with HR, IT, and cross-functional system owners to deliver reliable, scalable, and user-friendly solutions across the employee lifecycle.
The Business Systems Analyst – Workday & HRIS is a key member of this team, responsible for supporting and enhancing Workday and related HR systems. You’ll combine strong functional knowledge of HR processes with hands-on technical expertise in configuration, reporting, security, and integrations ensuring our people systems are optimized, compliant, and continuously improving.
You’ll join a collaborative, high-performing team that values innovation, continuous improvement, and professional growth. Your work will directly impact the efficiency, quality, and scalability of Zuora’s enterprise systems and digital transformation initiatives.
YOUR MISSION
As a member of the IT organization supporting G&A functions, the Business Systems Analyst - Workday & HRIS collaborates with HR team and cross-functional teams to integrate and enhance business systems, driving efficiency, automation, and reliability in alignment with strategic goals
YOUR OPPORTUNITY
As the Business Systems Analyst – Workday & HRIS, you’ll collaborate with HR and cross-functional partners to enhance and streamline Workday and related HR systems. You’ll manage configurations, lead enhancements, and identify process improvements that strengthen efficiency and the overall employee experience. Working closely with other BSAs and technical teams, you’ll help prioritize initiatives, refine requirements, and ensure successful delivery of enhancements through agile development and testing cycles.
Key responsibilities include:
- Serve as a Workday system expert, supporting configuration, testing, reporting, and troubleshooting across multiple modules (Core HCM, Absence, Advanced Compensation etc.).
- Lead or contribute to enhancement projects and support larger cross-functional initiatives related to HR technology.
- Manage day-to-day Workday operations including data audits, security administration, and HRIS support tickets management.
- Partner with technical resources to support integrations and inbound data loads with other enterprise systems (e.g., Finance, IT, Recruiting, Learning).
- Create, update, and maintain Workday documentation with process guides and end-user training materials.
- Collaborate with HR, IT, and other business stakeholders to identify improvement opportunities and define scalable solutions.
- Address incoming questions, requests, and issues while maintaining strong communication.
- Support system testing and deployment cycles, ensuring accuracy, data integrity, and smooth rollouts.
OUR TECH STACK: Workday HCM (Core, Absence, Security), Custom Reports, HRIS Integrations (SFTP, APIs), and other connected platforms
WHAT YOU’LL ACCOMPLISH
- Deliver Scalable HR System Enhancements: Configure and optimize Workday modules to support evolving HR and business needs.
- Improve Process Efficiency: Simplify and automate HR workflows to reduce manual effort and improve data accuracy.
- Strengthen Data Integrity: Conduct proactive data audits and drive alignment between Workday and downstream systems.
- Enhance User Experience: Partner with HR to create intuitive processes and documentation that empower end users.
- Foster Collaboration: Work cross-functionally with HR, IT, and Finance to ensure consistent data flows and system reliability.
- Drive Continuous Improvement: Contribute to the evolution of our people systems roadmap by identifying areas for automation and innovation.
WHAT YOU’LL NEED TO BE SUCCESSFUL
- Bachelor’s degree in Information Systems, HR, or a related field (or equivalent experience).
- 5+ years of hands-on Workday administration experience including configuration, reporting, calculated fields, and business processes.
- Experience with Workday Absence Management and Security configuration preferred.
- Strong knowledge of HR processes such as employee lifecycle, time off, and organization management.
- Advanced proficiency with Excel/Google Sheets for analysis, data validation, and reconciliation.
- Experience supporting or integrating other HRIS or People Systems (e.g., Greenhouse, Okta, others) is a plus.
- Detail-oriented with excellent problem-solving and analytical skills.
- Strong communication and collaboration skills with a proactive, customer-focused mindset.
- Ability to manage multiple priorities, deliver quality outcomes, and maintain high accuracy under pressure.
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs" are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly and together we’re making what’s next possible for our customers, community and the world.
As part of our commitment to building an inclusive, high-performance culture where ZEOs feel inspired, connected and valued, we support ZEOs with:
Competitive compensation, corporate bonus program and performance rewards, company equity and retirement programs
Medical, dental and vision insurance
Generous, flexible time off
Paid holidays, “wellness” days and company wide end of year break
6 months fully paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back, including charitable donation match
Free resources and support for your mental wellbeing
*Specific benefits offerings may vary by country and can be viewed in more detail during your interview process.
Location & Work Arrangements
Organizations and teams at Zuora are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility — flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at Zuora offices.
Our Commitment to an Inclusive Workplace
Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.
Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance@zuora.com.