In-Room Dining Team Leader
Our guests are always at home at Fairmont Hotels – and their In Room Dining experience is no exception. As an IRD Team Leader, you will be responsible for supervising daily in-room dining operations, ensuring exceptional service standards, efficiency, and guest satisfaction. This role leads the order-taking and service team, coordinates closely with the kitchen, and ensures timely and accurate delivery of food and beverage orders to guest rooms.
Key Responsibilities
- Supervise and coordinate the daily operations of the in-room dining team.
- Ensure all guest calls are answered promptly and professionally according to brand standards.
- Monitor order accuracy, preparation times, and delivery standards.
- Conduct daily briefings and support training of team members.
- Ensure proper setup, presentation, and delivery of in-room dining orders.
- Handle guest feedback, complaints, and special requests efficiently and professionally.
- Coordinate closely with the kitchen and other departments to ensure smooth service flow.
- Ensure accurate posting of charges and billing to guest accounts.
- Monitor inventory levels of in-room dining equipment and supplies.
- Maintain cleanliness, hygiene, and safety standards in compliance with hotel policies.
- Assist with scheduling, shift planning, and performance monitoring of team members.
- Lead by example, demonstrating professionalism and strong guest engagement.
Qualifications
- Diploma in Hospitality Management or related field preferred.
- Minimum 2–3 years of experience in Food & Beverage service, preferably in in-room dining.
- Previous supervisory or team leader experience is an advantage.
- Strong knowledge of food and beverage service standards.
- Excellent communication and leadership skills.
- Proficiency in POS systems and basic computer skills.
- Strong organizational and problem-solving abilities.
- Ability to work under pressure in a fast-paced environment.
- Flexibility to work shifts, including evenings, weekends, and public holidays.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.