Retail Regional Leader, US
Enter the game!
Activate is redefining entertainment with immersive, live-action gaming facilities across the US, Canada and overseas. We blend technology and physical activity to create unforgettable experiences that get people moving, competing, and coming back for more.
We are amidst a substantial expansion spanning the United States, Canada, and beyond into the global market. To fortify this growth, we are in search of a proficient Regional Leader to support our Eastern US locations. The Regional Leader has a significant focus on brand excellence and customer experiences across the United States.
Reporting to the Vice President of Operations, this position is a full-time, permanent position based in Florida and will require regular travel to regional locations throughout the year.
Essential Job Functions
Customer and Store Operations
- Lead the US store operations and customer experience in the region through continuous improvement exercises, regular audits and measurement of KPIs
- Drive strategy implementation in the region, providing direction to store leaders to meet business objectives
- Monitor and optimize operational performance across stores, ensuring each location is efficiently managed, meeting targets, and maintaining brand consistency
- Responsible for overseeing consistency of store operations, including the facilities, inventory of product in each location and consistency of brand experience
- Collaborate with various departments to ensure alignment of strategies and to resolve operational challenges effectively
- Provide feedback and initiate changes that improve the customer experience, reduce wait times, and maintain high levels of engagement
- Work with Store Leaders to grow our presence in the local markets through social media, community events and programming, to leverage marketing strategies
People Leadership
- Build strong teams by coaching, mentoring, and developing leaders within region
- Responsible for hiring Store Leaders and overseeing the hiring process and approach for all facility roles, creating a talent pipeline for each new location
- Model a team culture in each facility that is solution focused and consistently demonstrates a positive customer experience
- Support Store Leaders in their daily operations, including people leadership, policy implementation, onboarding and offboarding
- Create and present evaluations and development plans and goal setting for stores and Store Leaders in region
- Responsible for coordinating and delivering as required: policy training, brand experience training and maintenance training for stores in region to support a learning culture
Qualifications, Education, and Experience
- Business Degree or Post secondary education with extensive industry-related experience
- 5+ years of leadership experience delivering positive business results in multi location scenario
- Ability to foster strong working relationships with various internal and external partners
- Demonstrated strengths in time management and problem-solving skills
- Strong computer literacy and skilled in Microsoft Office
- Exceptional communication skills both verbal and written
- Flexible availability to support critical incidents day/evening/weekends
Working Conditions
- While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
- Regular travel (50%) will be required
About Activate:
Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across the US and Canada and beyond into the global market. For more information about Activate, please visit http://playactivate.com/ or check us out on Instagram - @activategames/Facebook @activategames.
Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com which is an email monitored for this purpose.
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.