Integration & Automation Developer III
Integration & Automation Developer III
As a member of the Service Enablement Team, you will architect, develop, and maintain backend services and integrations that support internal collaboration and operational efficiency at Safe Software. You will take ownership of key systems, including integrations between Zendesk and Jira, Gainsight and Jira Product Discovery, a changelog automation pipeline, and a publishing pipeline for supported FME integrations on safe.com.
You will also contribute to AI-driven initiatives, including the AI Triage Assistant for Jira Work Items. These projects help automate decision-making and improve the flow of information between departments.
This is a hands-on, backend-focused role for someone who enjoys solving integration challenges, optimizing service pipelines, and working across various SaaS platforms. Familiarity with tools like Postman for testing and debugging APIs is a strong asset.
We welcome applicants from diverse backgrounds. Even if you don’t meet every listed qualification, we encourage you to apply. We value curiosity, problem-solving, and a willingness to learn.
About The Team
The Service Enablement Team (SET) is part of the Information Services department. We integrate data, tools, and processes to drive innovation, collaboration, and efficiency. Our systems connect departments and automate routine workflows, enabling Safe Software to scale effectively.
Our projects support nearly every part of the organization, from Customer Success to Product Development. We are a remote-first team distributed across Canada, and we value clarity, collaboration, and continuous improvement.
What You’ll Be Doing
As an Integration & Automation Developer III, you will:
Develop and maintain cross-platform integrations between systems such as Jira, Zendesk, Gainsight, and other SaaS platforms.
Support and enhance key backend systems including the changelog automation pipeline for Jira and the publishing pipeline for supported FME integrations on safe.com.
Contribute to AI-driven automation initiatives like the AI Triage Assistant for Jira Work Items.
Modernize legacy systems by refactoring code, improving observability, and transitioning fragile processes into robust, automated services.
Monitor and troubleshoot integration pipelines, ensuring system reliability and proactively resolving issues.
Collaborate with cross-functional stakeholders to design scalable and maintainable technical solutions.
Qualifications, Skills, and Competencies
At Safe Software, we welcome diverse backgrounds and experiences. While not all candidates will have everything listed, the most successful candidates will bring many of the following:
What We’re Looking For:
Experience building backend systems or integrations using Node.js or Python.
Experience working with AI/ML-powered systems, especially in backend automation or data-driven decision-making.
Proficiency in RESTful APIs, webhooks, and syncing data across cloud platforms.
Experience deploying services in cloud environments (e.g., AWS Lambda, ECS).
Familiarity with CI/CD pipelines and version control tools (e.g., Git, GitHub Actions, Jenkins).
Ability to troubleshoot and maintain backend services in production environments.
Strong communication and collaboration skills.
Typically 3-5 years of backend development experience.
Desired skills / Bonus points:
Experience integrating with SaaS APIs such as Jira, Zendesk, Gainsight, or similar systems.
Familiarity with Postman for API testing and debugging.
Working knowledge of TypeScript, SQL, or FME.
Exposure to tools like OpenAI, LangChain, or vector databases (e.g., Pinecone, Weaviate, pgvector).
Experience refactoring or modernizing legacy integrations or data pipelines.
What You Can Expect
When you choose a career with Safe Software, you’re also choosing…
Meaningful Work: Make a profound impact across our business, workplace, and data integration product.
A Supportive Environment: Feel empowered to share your ideas and implement them with high autonomy and team support.
Social Responsibility: Become part of a team that finds meaningful ways to give back. Take paid time off to volunteer for one of our Safe-organized opportunities that align with our core community initiatives.
Learning & Career Development: We believe in your continuous learning and growth. Take advantage of an annual learning budget and training programs paid for by Safe.
Flexible Working Hours: Flexible and remote-friendly work arrangements to fit your lifestyle. Work when you want, and how you want to.
Work-Life Balance: There's no place for burnout at Safe. Maintain a healthy balance of your personal and work life without splitting yourself in two. Enjoy 3 weeks of vacation to recharge, plus an additional paid 6 seasonal days off per year.
Health & Wellness: Extended health, dental, health or lifestyle spending, and counseling benefits from day 1. That’s right, no waiting period.
Family is important: We are dedicated to supporting our employees through parenthood and offer a Parental Leave Top-Up Program for new parents through childbirth or adoption.
Shared Success: Share in Safe’s success with our bi-annual profit sharing and RRSP/TFSA matching program.
An Accessible Commute: Regardless of your commute method, we’re located close to public transit, and provide complimentary parking and bike storage for our team!
About Safe Software
Safe Software transforms organizations with FME, the only All-Data Any-AI Enterprise Integration Platform connecting all your data, anywhere, at any velocity.
With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey, wherever it leads.
Founded in 1993, Safe is headquartered in Surrey, BC with over 300 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?
Our Commitment to Diversity and Inclusion
Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion.
We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status.
Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.
Notice Regarding Use of Automated Tools in Hiring
At Safe Software, we use automated tools to help us process applications and identify qualified candidates. These tools may assist in screening resumes and summarizing interview content based on the information you provide. This helps our team review applications efficiently while ensuring every candidate is considered based on the requirements of the role.
Please be assured that the final hiring decision is always made by a member of our team. For more information on how we protect your privacy, please see our policy. If you have questions about this process, please contact us at hr_dept@safe.com.