Integrator / Business Operations & Delivery Manager
Integrator / Business Operations & Delivery Manager
Type: Contractor or Part-time Lead
Reports to: Founder / Strategist
Team managed: Campaign, Content, Tech contractors
Location: Remote
Timezone: flexible
Start date: Immediate
Mission
Take full ownership of day-to-day delivery, operations, and execution across a pod-based team. This role ensures that client work is completed on time, with high quality, and that the internal team runs smoothly and efficiently. You simplify workflows, eliminate blockers, and keep people and projects moving.
You’re someone who thrives on structure, loves to make things simpler, and is excited by the power of AI and automation to reduce manual work.
As contractors and campaigns are across all time zones, we rely heavily on asynchronous updates instead of meetings.
This candidate needs to be Tech savvy and not just work in the processes, but drive improvement and automation of them.
Requirements
Responsibilities
Project & Delivery Management
- Manage and coordinate deliverables across all pods (Campaign, Content, Tech)
- Translate goals and client needs into clear tasks, deadlines, and workflows
- Track delivery status and proactively resolve bottlenecks
- Run weekly pod check-ins and update ClickUp/Notion boards
- Oversee QA before launches (links, assets, automations, emails)
Customer Success & Client Communication
- Serve as the main point of contact for ongoing clients (non-sales)
- Provide regular status updates, deliverable timelines, and next steps
- Respond to incoming requests and route to the right person or pod
- Track client satisfaction and ensure retention-level communication
- Proactively surface potential blockers or delays to the client
Contractor Oversight
- Manage a team of 10–20 freelancers and specialists
- Assign work, clarify expectations, follow up, and track quality
- Review submissions (copy, design, tech builds) and route for approval
- Maintain clarity in team communication and timelines
Workflow & Automation
- Spot inefficiencies and simplify workflows across pods
- Use AI and no-code tools (ClickUp, Notion, Make, Zapier) to automate processes
- Maintain internal documentation for repeatable processes
- Propose and implement 1–2 operational improvements each month
AI-First Operations
- Use tools like ChatGPT, Notion AI, and ClickUp AI to draft briefs, SOPs, checklists, and reports
- Daily updates from Contractors
- Summarize weekly progress updates and risks for the founder
- Collaborate with the Tech Pod to roll out backend automations and efficiencies
Weekly Rhythm
Monday – Pod check-ins and project board review
Tuesday–Thursday – Delivery oversight, team follow-up, unblockers, system improvements
Friday – Delivery status update, KPI tracking, improvement suggestions
Success Metrics
- On-time delivery rate across all pods and client campaigns
- Contractor ownership and satisfaction
- Time saved for founder and delivery team
- Number of workflows simplified or automated
- Quality and speed of new contractor hires
Ideal Candidate
- Strong background in operations, project management, or agency delivery
- Highly organized and able to manage multiple projects in parallel
- Skilled at working with creatives, tech freelancers, and marketers
- Proactive, resourceful, and unafraid to make decisions
- Confident using ClickUp, Notion, Slack, Google Drive
- Curious about and capable of using AI tools to improve execution
- Bonus: Experience with HighLevel, Make, Zapier, or ThriveCart integrations
Tools You'll Work With
- ClickUp / Notion (task and workflow management)
- Clickup (internal communication)
- Google Drive (asset and file management)
- HighLevel, Make, Zapier, n8n (automation support, with help from Tech Pod)
- ChatGPT, Notion AI, ClickUp AI (for drafts, briefs, summaries, SOPs)
- Loom (for async training and team updates)
Fully Remote: South Africa
Salary $ 2500 - $3000