IT Analyst I (Onsite)
Redwood Credit Union is seeking an IT Analyst I, this role includes analyzing and improving our IT systems, troubleshooting technical issues, collaborating with stakeholders to define technology needs, and implementing solutions. This position is responsible for helping and enhancing our enterprise-wide projects and tasks. The Analyst bridge the gap between business needs and technical solutions, which involves creating documentation, managing projects, and ensuring system security and performance. Other duties include maintaining knowledge of the core business principles, regulatory requirements and standards of the division whose applications they are assigned to support.
Key Responsibilities
IT Analyst:
o Facilitate projects that involve core system database changes.
o Tests, analyzes, and implements current software vendor upgrades.
o Assist in all phases of system design, development, testing and support.
o Manage 3rd party support (consultants and vendors) in regard to implementing and enhancing business systems.
o Facilitate and self-manage cross-functional projects to support key business initiatives such as document management, Intranet, and other data-centric applications.
o Provide status updates, work plans, written documentation, conversion and test plans, and training for administered business systems.
o Develop and maintain quality assurance standards to ensure daily, weekly, and month-end functions are completed in an accurate and timely manner.
o Prioritize technical issues and communicate resolution times as needed.
o Maintain the imaging systems of organizational documents.
o Ensure all team member access levels to information systems following the Redwood Group policy.
o Maintain Redwood Group uptime standards when working on IT project conversions and cutovers.
o Maintain core system.
Computer Operations:
o Create, develop, and integrate new processes and instructions for computer operations.
o Develop and maintain current department instruction and check-off sheets to ensure daily and monthly functions are completed timely and accurately.
o Maintain service log of information systems error logs and maintenance calls.
o Operate daily and monthly back up of the main computer system, the Windows Network(s), OTG Storage databases and all other key systems and send to off-site storage facility.
o Record an accurate tape log and file all tapes in an organized manner.
o Ensure scheduled batch jobs are posted timely and accurately.
o Distribute reports to employees in a timely and accurate manner.
Technology Support:
o Respond to high priority phone and e-mail requests for technology assistance.
o Supply technical support for issues relating to core system.
o Provide help-desk support on computer system through assisting the end-user with software/hardware problems and inquires.
o Provides exceptional service to all Members, volunteers, internal team members, and service providers.
o Contact vendors to schedule repair and maintenance work on system hardware and order additional hardware, parts and supplies.
o Uphold established department service standards.
User Creation & Security:
o Review all Creations, Deletions, and modifications of existing and new users on a daily basis for Symitar and Windows.
o Maintain log of user ID’s including deletions, additions, and changes.
o Setup and maintain user security for the entire Redwood Group.
o Ensure Proper encryption of all data being sent from and received by Redwood Group staff to outside vendors.
o Respond to alarms (water, smoke, and communication line failure) in a timely and appropriate manner.
Non-Essential:
o Organize data room and surrounding areas and ensure OSHA standards.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 27th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
• Top Corporate Philanthropists (#24) - San Francisco Business Times
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualification: Knowledge, Skills and Abilities
The ideal candidate has a combination of education and experience equivalent to an associate degree in business or closely related field and a minimum of two years’ experience. Credit Union industry experience is preferred.
Compensation: Base starting range: $39.00 to $52.00 hourly commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to lift up to 50 pounds.
• Ability to use a computer keyboard and calculator.
• Work environment is indoors; majority of the time is spent sitting at a desk.
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer