Social Impact Manager

Redwood Credit Union is seeking a Social Impact Manager, who will be responsible for all operational aspects of Redwood Credit Union’s (RCU’s) community, financial wellness, and social impact programs, as well as oversight of the Redwood Credit Union Community Fund (RCUCF). Responsible for comprehensive program leadership including program development, planning, budgeting, execution, measurement and reporting, as well as staff hiring and management. Serve as an ambassador for RCU in the community, strengthening the organization’s reputation and brand through strategic visibility and relationship-building across RCU’s field of membership. The overall focus of this position is to strategically build, enhance and sustain exceptional community, financial wellness, and social impact programs that position RCU as a visible, contributing, and trusted community partner in all communities that RCU serves and supports.

o Reporting directly to the VP/ Community & Social Impact, plan, develop, budget, implement, manage, monitor, and report on all aspects of RCU’s community, financial wellness, and social impact programs.
o Help develop annual program plans and budgets in collaboration with leadership, staff, and strategic partners; monitor progress and assess impact throughout the year.
o Hire, supervise, coach, and develop team members; establish goals, conduct performance evaluations, and support training and professional growth.
o Oversee program execution and reporting, ensuring tools and processes effectively track performance and outcomes.
o Partner cross‑functionally with departments across RCU to ensure aligned, effective delivery of community, financial wellness, and social impact programs with meaningful results.
o Ensure there are efficient procedures and processes in place to maximize operational efficiencies while ensuring exceptional results.
o Oversee timely updates to RCU’s website, intranet, and communication platforms related to community, financial wellness, and social impact programs.
o Collaborate with RCU’s marketing and public relations/communications staff to develop and amplify social impact stories, and generate visibility and engagement in RCU’s community, financial wellness, and social impact programs.
o Prepare and deliver presentations and/or training to internal and external audiences regarding RCU’s community, financial wellness, and social impact programs.

o Provide oversight of staff execution of the RCU Community Fund operations, fundraising (excluding grant writing), and storytelling.

o Manage and support companywide campaigns such as the annual employee giving campaign and others to ensure successful planning, engagement, and execution.
o Ensure accuracy and consistency through quality control, proofreading, and review of reports and communications.
o Support and serve in the absence of the VP/ Community & Social Impact and SVP/Community, Advocacy & Employee Engagement on items related to community, financial wellness, and social impact programs.
o Provide support and expertise to individuals, groups, and committees to complete short- and long-term projects and initiatives.

At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.

As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 

•  27th largest credit union in the U.S. and the largest financial institution based in the North Bay

•   Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial

•  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"

•   Recognized by Newsweek as one of "America's Best Credit Unions 2026"

•   Top Corporate Philanthropists (#24) - San Francisco Business Times

•   Voted Best Places to Work in the North Bay 20 years in a row

•   World-class Employee Engagement scores

•   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate

•   Industry leading Net Promoter Scores across the U.S.                                                      

The ideal candidate has a combination of education and experience equivalent to a bachelor’s degree in business management, public administration or similar and a minimum of eight years’ experience with nonprofit or community programs, management, event and project management and strategic relationship building.

•  Competitive medical, dental, and vision insurance, mental health offerings

•  Employee performance incentive plan

• Salary Advancement– Merit increase based on performance

• 401(k) program with employer match

• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!

• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans

• RCU employees are eligible for a 1% discount on all recreational or boat loan products

• 2% discount off Visas and LOC Loans through RCU

• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.

• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.

• 0% interest on garment, fitness, or home office equipment loan of up to $500

• 100% financing for employee purchased homes!

• Ability to use a computer, computer software, keyboard, databases, and calculator.

• Ability to stand and lift up to 25 pounds.

• Ability to perform event set up such as moving chairs and tables, organizing giveaways, supporting booth set ups, arranging event plans, etc.

• Work environment is both indoors at a desk and at times at event locations.

Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 

                                                  We are an Equal Opportunity Employer