IT Operations Engineer
Who We Are
Goodway Group is one of AdAge's 2025's BEST PLACES TO WORK! As an independent and remote-first media and marketing services firm with a 90+ year history, Goodway Group has the security of an established company combined with a start-up feel. With leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK, our diverse team of digital strategists, media practitioners, technologists and data scientists have won the most prestigious awards for innovative marketing technology, impactful work and inclusive remote-first places to work including being honored as a multiyear winner in Ad Age Best Places to Work, Ad Exchanger's Best Use of Technology by an Agency Award and two MarTech Breakthrough Awards and a certified service partner to The Trade Desk.
The Operations Engineer is responsible for assisting the business in resolving product and technical issues for the Goodway organization. You will provide functional and technical support to your coworkers throughout the organization. Your work will include diagnosing, troubleshooting, and debugging highly specialized software systems and helping administer and manage the Goodway Group technology stack.
While this is a fully remote role based in the United States, travel will be required at least twice each year for all-company meetings and may be required ad hoc based on business needs.
What You Will Do
- You will collaborate with your co-workers to analyze and resolve their issues, from significant system crashes to simple user errors.
- You will collaborate with fellow engineers to identify and resolve bugs discovered by coworkers.
- You will liaise daily between our Engineering Department and the rest of the organization.
- You will investigate and resolve data-related issues leveraging SQL/PostgreSQL.
- You will coordinate across the organization to drive the resolution of large-scale outages.
- You will assist in maintaining and prioritizing our work queue and backlog both in tickets and project management systems.
Who You Are
- You are a team player who enjoys client-facing work and wants to grow and learn in a fast-paced, technology-driven environment.
- You have a working knowledge of SQL/PostgreSQL and relational databases.
- You understand software development and troubleshooting processes.
- You have established analytical and problem-solving skills.
- You have excellent verbal and written communication skills and can effectively communicate technical information to audiences of all backgrounds.
- You are highly adaptable, can work on multiple tasks simultaneously, and consistently deliver quality results.
- You have exceptional prioritization, organization, and time management skills.
- You can remain cool, calm, and collected to provide excellent customer support during stressful situations.
#usremote
Check us out at www.goodwaygroup.com to learn more!
If you identify as a female candidate, and feel you can do this role even if there are a few things perhaps you've not done, please apply anyway! Goodway Group is 70% Female! We realize that men tend to apply for jobs when they can meet around 60% of the requirements for the role, where women tend to only apply when they know they meet 100% of the requirements.
Goodway Group is human-first, constantly working to become more inclusive and to make sure our employee population reflects our desire to constantly add to our diversity in all ways. We want applications from everyone, regardless of race, creed, color, religion, sex, sexual orientation, gender identity, national origin, marital status, citizen status, age, disability, military or protected veteran status, genetic predisposition or carrier status or any other legally protected status.