IT Specialist

ABOUT THIESS

Thiess, originating in Australia in 1933, is now a $4 billion global organization focusing on sustainable resource solutions, including mining services, land reclamation, and engineering consulting. With 12,000 employees, we are committed to creating lasting value for our clients and leading the way toward a more sustainable future.

We are a movement spearheading a journey towards a more sustainable future, and North America is a crucial part of it. Our unique business approach to contract mining currently makes our services available in the United States and Canada. In the US, we operate in Salt Lake City, Utah, Colorado, and the Intermountain West region. In Canada, our services are available in Sudbury, Greater Ontario, and the Northern Ontario region. We are also expanding to other states and areas in both countries.

Please get to know us better by watching the following videos about Our Purpose and Our Values!

ROLE OVERVIEW:

The IT Specialist will provide quality IT services to offices and projects across North America (USA & Canada), leveraging global support teams to deliver reliable technology solutions to enable projects and future growth.

In this role, you’ll play a key role in managing data integrity and cybersecurity within the region. If you enjoy problem-solving, supporting users, and keeping technology running efficiently, this role is a great fit!

KEY RESPONSIBILITIES

• Provide quality IT support for projects and offices, leveraging Global support teams, and ensuring appropriate structure to enable projects and support growth 
• Collaboration & engagement with Global IT and technology teams, and North American users / stakeholders across projects and regional areas 
• Proactively review the services being provided to ensure they are fit for purpose, cost effective and perform adequately  
• Ensure all systems and network services are available when required by the business and are performing as expected  
• Day to day administration of Thiess Systems and associated hardware, and user accounts  
• Install and implement hardware and software on Local Area Networks and standalone workstations, providing initial customer instruction where necessary 
• Management of inventory of hardware including cell phones 
• Ensure IT compliance and governance across the region, in accordance with Group policies  
• Scope, develop, design, mobilize and establish new projects including co-ordination of tender pricing 
• Promote & support technology initiatives, providing technical advice and support to internal/external staff when required  
• Work with stakeholders to understand needs and opportunities, and engage Global teams  
• Perform other related duties as assigned 

WHAT YOU'LL BRING 

Education 

• Bachelor’s degree in Information Technology or equivalent experience

Experience 

• Minimum 5 years of experience in network engineering, system diagnostics, and customer support 
• Demonstrated experience with cloud applications 
• Strong understanding of the provision of remote, in-person, and onsite support in an environment with a complex distributed site network 
• Proven ability to work collaboratively with remote support teams in differing time zones 
• Excellent communication, organization, and problem-solving skills 
• Proficiency in cloud systems, configuring and managing network components, enterprise ICT environments, and MS Office365 
• Commitment to Thiess’ values of safety, discovery, accountability, respect, and empowerment 
• Valid Driver’s License 
• Authorization to work lawfully in the USA without sponsorship from Thiess 
• Must be fluent in the English language 

PHYSICAL REQUIREMENTS

• Work is primarily performed in an office environment, with prolonged periods of sitting, typing, and viewing a computer screen. 
• May occasionally require standing, walking, or lifting objects weighing up to 25 lbs such as files, laptop equipment, or office supplies. 
• Must have adequate vision, hearing, and hand–eye coordination to perform computer and phone-based work effectively. 
• Occasional travel to project sites, meetings, or training may be required, which can involve driving or extended periods of sitting. 
• When visiting operational sites, the employee must comply with all site safety requirements and wear appropriate personal protective equipment (PPE) as needed. 
• Must be physically capable of safely performing the essential duties of the position with or without reasonable accommodation.

ADDITIONAL INFORMATION

• At Thiess we have a One HSE culture and want to ensure everyone is safe everyday: employees, families, and society. We are committed to our employees' health and wellness including the prevention of illness. Although optional, we have a preference that all Thiess employees are vaccinated against COVID-19 and other serious illnesses.
• Work schedule: We offer a hybrid work schedule (Monday–Friday) with standard office hours, providing a balance of in-office collaboration and remote flexibility
• Pre-Employment Requirements 
  • Drug/Alcohol Screening  
    Background Check 
    Fit-for-duty evaluation 
    MSHA Part 48 Verification

WHAT WE OFFER

• A work culture that follows our company values of integrity, accountability, and innovation, all underpinned by safety  
• Comprehensive medical benefits including private health insurance with premium coverage for the employees and competitively subsidized private health insurance for immediate family 
• Employee Assistance Program (EAP)  
• 401K retirement savings benefit with employer matching contributions  
• Career development and opportunities domestic within the US, and potentially international  
• PTO, Paid Holidays 

 EEOC STATEMENT + PRE-EMPLOYMENT/POST-OFFER BACKGROUND CHECK DISCLOSURE 

If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. 

 As part of our dedication to the diversity of our workforce, Thiess is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us or have one of your representatives contact us at +1 (801) 300-1909.  Privacy Policy disclosure notice here.