Manager Technical Services, New Work & Operational Performance

ABOUT THIESS

Thiess, originating in Australia in 1933, is now a $4 billion global organization focusing on sustainable resource solutions, including mining services, land reclamation, and engineering consulting. With 12,000 employees, we are committed to creating lasting value for our clients and leading the way toward a more sustainable future.

We are a movement spearheading a journey towards a more sustainable future, and North America is a crucial part of it. Our unique business approach to contract mining currently makes our services available in the United States and Canada. In the US, we operate in Salt Lake City, Utah, Colorado, and the Intermountain West region. In Canada, our services are available in Sudbury, Greater Ontario, and the Northern Ontario region. We are also expanding to other states and areas in both countries.

Please get to know us better by watching the following videos about Our Purpose and Our Values!

ROLE OVERVIEW:

In this position, you will lead the Technical Services New Work & Operational Performance functions to optimize resources and deliver new work and project targets in a safe, efficient, cost-effective and innovative manner. You will also support the expansion of Thiess North America through best practice and cost-effective mine engineering solutions and continually pushing to improve operational performance through coaching and site support.

The Tech Services Manager will provide leadership, training, mentoring and coaching to technical and operational staff as a key member of the North America leadership team. Develop and maintain relationships with key technical contacts across Thiess’ business, support and promote standardized systems and processes for technical services. You will also facilitate and coordinate technical support from Corporate as required.

KEY RESPONSIBILITIES

• Ability to analyze each mining operation as a system (regardless of complexity) and determine the critical value drivers and devise a strategy which maximizes return from both a Thiess and a Client (where possible) perspective.  Ability to apply this analysis across the business concurrently
• Undertake regular visits to projects for project technical staff engagement and performance optimization coaching

Governance

• Ensure regional governance processes are aligned to TMS
• Manage data preparation for periodic reviews and reconciliations
• Act as a conduit between the Corporate Technical Services team and site project teams

Team Management

• Manage the activities of direct reports, including development plans
• Ensure teams are trained and developed, provide training and mentoring to staff across the regions
• Manage team performance

Project Management

• Manage the planning and allocation of resources to allocated tasks for current and new projects as agreed
• Ensure that all tasks undertaken by team are appropriately scoped, with deliverables and timelines agreed and met
• Provide accurate estimate of task duration and resources required

Planning

• Contribute to development of North America Regional Business and Site Project plans annually

Technology Awareness

• Keep abreast of advances and changes in the software tools and technology through corporate connections, industry contacts and networks
• Identify opportunities to streamline technical processes using technology as appropriate

Customer Service

• Ensure that all communications from the department to customers is prompt and courteous
• Provide a strong connection point between projects and the Corporate support functions
• Leverage off existing relationships to build a robust relationship network across the Thiess global business

Continual Improvement

• Ensure that identified processes improvements are documented and shared across the business
• Actively identify and coach opportunities for continuous improvement in processes and procedures
• Promote innovation and contribute to strategic business development

Health, Safety & Environment

• Demonstrates a high concern for the health and safety of self and others
• Act and lead personnel to a professional standard with respect to safety, health and environmental issues
• Ensure that all team members are aware of the Thiess Safety Policies and Procedures
• Ensure yourself and team members participate in job observations when on-site
• Maintain sufficient levels of health and fitness for international travel to Thiess operating areas (i.e. vaccinations, physical fitness, etc)

Information Communication Technology (ICT)

• Supervise all ICT functions within the region

WHAT YOU'LL BRING 

EXPERIENCE:

• Minimum of 10 years mining experience
• Minimum 15 years’ experience in a broad range of Mine Engineering / and ideally Mine Site Technical and/or Operational Management roles, including leadership roles
• Practical experience in risk management in Mine Design
• Previous experience working with cultures outside of home country
• Global best practice knowledge and experience
• Strategic and innovative approach to problem solving and ability to define critical value drivers (cost and revenue) in an operation
• Ability to communicate effectively with all levels of the organization
• In depth knowledge of mine planning, geology, GIS, Drill & Blast, mining principles and other related mining support services
• Highly effective customer-facing skills and proven ability to build and maintain relationships, both internally and externally
• Understanding the key value drivers for current and new mining operations
• Knowledge of current and emerging mining technologies and concepts
• Knowledge of design and scheduling best practice tools and methodologies
• Cost estimating and Contract Management
• Regular travel will be required, including to remote and developing locations Commitment to Thiess’ values of safety, discovery, accountability, respect, and empowerment
• Valid U.S. Driver’s License
• Authorization to work lawfully in the USA without sponsorship from Thiess
• Must be fluent in the English language

EDUCATION: Degree-qualified in a relevant technical discipline (e.g. Mining, Civil, or Mechanical Engineering) or possessing equivalent industry experience 

PHYSICAL REQUIREMENTS

• Work is primarily performed in an office environment, with prolonged periods of sitting, typing, and viewing a computer screen.
• May occasionally require standing, walking, or lifting objects weighing up to 25 lbs such as files, laptop equipment, or office supplies.
• Must have adequate vision, hearing, and hand–eye coordination to perform computer and phone-based work effectively.
• Occasional travel to project sites, meetings, or training may be required, which can involve driving or extended periods of sitting.
• When visiting operational sites, the employee must comply with all site safety requirements and wear appropriate personal protective equipment (PPE) as needed.
• Must be physically capable of safely performing the essential duties of the position with or without reasonable accommodation.

ADDITIONAL INFORMATION

• At Thiess we have a One HSE culture and want to ensure everyone is safe everyday: employees, families, and society. We are committed to our employees' health and wellness including the prevention of illness. Although optional, we have a preference that all Thiess employees are vaccinated against COVID-19 and other serious illnesses.
• Work schedule: This role follows a Monday-Friday Additional hours may be required to meet business needs.
• Pre-Employment Requirements 
  • Drug/Alcohol Screening  
    Background Check 
    Fit-for-duty evaluation 
    MSHA Part 48 Verification

WHAT WE OFFER

• Culture: Work within a values-driven organization that prioritizes safety, discovery, accountability, respect, and empowerment.
• Benefits: Comprehensive benefits package including medical, dental, and vision coverage, life insurance, and participation in 401k plan with company matching. Medical benefits include private health insurance competitively subsidized private health insurance employees and immediate family.
• Wellbeing: Employee Assistance Program (EAP).
• Development: Access to ongoing learning, development, and career advancement opportunities within Thiess’ global network.
• PTO, Paid Holidays 
• Possible domestic relocation assistance 

EEOC STATEMENT + PRE-EMPLOYMENT/POST-OFFER BACKGROUND CHECK DISCLOSURE 

If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. 

 As part of our dedication to the diversity of our workforce, Thiess is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, you may contact us or have one of your representatives contact us at +1 (801) 300-1909.  Privacy Policy disclosure notice here.