IT Support & Office Operations Working Student (m/f/d)

We’re on a mission to simplify how organizations onboard, train, and stay compliant, with a clear focus on frontline-heavy, highly regulated industries.

As we scale across Europe and beyond, our internal setup needs to keep up. That includes IT, security, and office operations. Right now, those areas work, but they are fragmented, reactive, and too dependent on ad-hoc solutions. This role exists to change that.

We’re hiring our first Working Student IT Support & Office Operations to help us build a reliable, scalable internal IT and office setup from the ground up. You won’t be maintaining a polished system. You’ll help design it, document it, and make it work day to day for a growing team.

You’ll be the first point of contact for internal IT topics, work closely with our Head of Engineering, and gradually turn “someone should probably handle this” into clear processes that actually scale.

This is a hands-on role with real ownership, broad exposure across the company, and a steep learning curve across IT support, security, compliance, and office operations.

What you’ll do 🚀

Own internal IT support end-to-end

• Be the first point of contact for IT-related questions and issues.

• Troubleshoot day-to-day problems pragmatically and keep the team productive.

• Escalate, document, and improve recurring issues instead of firefighting them forever.

Build our IT support setup

• Work with the Head of Engineering to design IT support processes, tools, and workflows from scratch.

• Help define what “good internal IT” looks like at doinstruct as we scale.

Run onboarding and offboarding

• Set up accounts, devices, access rights, and tools for new joiners.

• Ensure clean, secure offboarding when people leave, no loose ends.

Support security and compliance

• Handle operational security tasks like access management and device security.

• Support ISO-related work, including documentation, evidence collection, and audit preparation.

Keep hardware and tools under control

• Maintain IT inventory and device lifecycle.

• Coordinate with external IT, hardware, and software vendors when needed.

Support office operations

• Keep our Berlin office running smoothly day to day.

• Manage office equipment, hardware, and communication with suppliers and service providers.

Improve and automate as we grow

• Continuously identify ways to simplify, document, and automate IT, security, and office processes.

• Turn chaos into structure, step by step.

Who you are 💡

• Currently enrolled as a student.

• You enjoy helping people and take pride in things working properly.

• You’re comfortable building structure where none exists yet.

• You stay calm when things break and can prioritize under pressure.

• You’re curious about IT security and compliance and want to learn more, including ISO standards.

• You can explain technical topics in simple, clear terms to non-technical colleagues.

• You have basic experience with tools like Google Workspace, Slack, and Confluence.

• You’re familiar with MacBooks and macOS.

• You’re fluent in English and speak good German, especially for communication with office suppliers and service providers.

What we offer:

• 🚀 Drive Real Impact
  Be our first IT Support hire and help build the foundation for scalable, secure internal operations.

• 🔥 Own & Build
  Take real ownership - from shaping IT support processes to improving security and office operations.

• 📈 Level Up Fast
  Gain hands-on experience across IT, security, compliance (ISO), and startup operations while working closely with Engineering, People, and Operations.

• 🎯 Grow with us
  This role is designed with growth in mind—there is the opportunity to transition into a full-time position as we continue to scale.

• 🌍 Flexibility & Balance
  Flexible working hours that fit your studies, with the option to work from Berlin or partly remotely.

• 💡 Backed by the Best
  With €16.5M Series A funding and strong partners - HV Capital, Creandum, HTGF and D11Z - on our side, we have the stability, network, and mentorship to scale big—fast.

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At doinstruct, you can make full use of your skills and play an active role in the further development of our start-up. And yes, we attach great importance to a positive working atmosphere, maximum transparency, communication at eye level, and support every step of your personal and professional development.

Even if you don't tick all of the boxes, but you are motivated and want to work with us, you are very welcome to apply.

We embrace diversity and hire people based on their ability to perform a job. People of any race, gender, gender expression, sexual orientation, religion, age, disability, political opinion, or marital status are welcome at doinstruct.

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For questions or remarks please reach out to our Talent Acquisition Manager, Leonard, at leonard.mielke@doinstruct.com.