IT Technician/Support
In this position, you will play a key role in providing support for all areas of IT. You will update systems, troubleshoot problems, and provide hands-on support for IT issues within our organization.
Responsibilities included but not limited to:
- Keep systems up-to-date through operating systems upgrades
- Monitor networking equipment and servers
- Assist with the design, implementation, and ongoing support of new software and features
- Identify hardware shortages and manage required IT inventory accordingly
- Monitor web performance, network availability, and security
- Oversee troubleshooting for system errors
- Provide helpdesk support for network issues
- Provide technical support either by phone, remote access or site visits as needed
- Respond to IT issues; hardware maintenance, software, networking, etc.
- Evaluate connectivity issues, equipment, and software
- Modify configurations, utilities, software, etc.
- Set up equipment for new users
- Set up user accounts on Linux and windows servers.
- Install, test, and monitor servers, firewalls, and new software
- Perform data backups
- Install and update network system improvements as needed
- Assist with Servers, LAN/WAN technologies, computer repair/troubleshooting software, networks, virus protection, Wi-Fi technology, and more
Qualifications
- High school degree or equivalent
- Previous experience as a help desk technician, computer technician, or IT support
- Ability to troubleshoot and resolve multiple issues
- Ability to multitask, prioritize, and manage time efficiently
- Excellent verbal and written communication skills
- Comfortable in a diverse and fast-paced environment
- Goal-oriented, organized team player
- Experience working with network and server management support
- Up-to-date knowledge of new systems, information, software, and upgrades
- Ability to physically stand, bend, squat, and lift equipment
Additional Information
All your information will be kept confidential according to EEO guidelines.